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www.cwps.com | connect@cwps.com | 1.877.297.7472

February 2010 - Technology Insights

CWPS and Cisco keep

Balfour Beatty Construction well connected

Balfour Beatty, a global construction leader, differentiates itself from other “concrete and steel” businesses by making service delivery its top priority. To maintain high customer satisfaction and to stay ahead of the competition, Balfour Beatty decided to implement a survivable Unified Communication solution across a MPLS network connecting its Dallas headquarters with an expanding number of offices nationwide.

To serve 1,600 end-users at eventually over 80 sites, Balfour Beatty knew Cisco’s technology could keep up with their plans. CWPS was selected as the project manager and installer because of its large base of Cisco installations and networking expertise.

The Cisco solutions being deployed by CWPS at Balfour Beatty locations include …

- Cisco Redundant Communications Manager

- Cisco Unified MeetingPlace Collaboration Server

- Cisco Unified Presence Application

- Cisco Wireless Controllers and Access Points

- Cisco Integrated Service Routers with Survivable Remote Site Telephony

- Cisco MeetingPlace Express

By combining centralized call processing with SRST and collaboration services, Balfour Beatty gets the best of all worlds - higher availability, improved customer service and enhanced employee productivity through better team collaboration.

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CWPS gets A+ on Cisco’s Customer Satisfaction Survey

Great marks for outstanding customer satisfaction are something to celebrate! As part of Cisco’s worldwide assessment process, a third-party, objective team evaluates our performance every time we implement a Cisco solution. We’re delighted that our customers find us to be knowledgeable, supportive, and want to work with us again.

Combining Cisco expertise with our own value-added services portfolio uniquely positions CWPS to serve as your trusted technology advisor.

We’re always focused on customer satisfaction and your candid feedback helps us identify strengths and develop targeted plans to serve your needs even better.

Jason Waldrop, CEO of CWPS, noted, “Many people talk about customer service, but it requires real dedication to customers to achieve a high grade on our CSATs. These results lend credibility to our business model and speak volumes about the professional team we will be a key driver to our future success.”

CWPS has data, voice and networking solutions from Cisco that will make your business processes more efficient, while boosting your bottom line. Find out how… Contact us today at (877) 297-7472 or email connect@cwps.com.

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As market turns to Storage & Virtualization,
CWPS joins leaders Cisco, NetApp and VMWare  

Cisco, NetApp, and VMware are stepping up their joint alliance, cooperative support, and professional services model and CWPS is your local technology partner to help transform your IT silos into dynamic shared infrastructures.

This unique collaboration of industry giants delivers solutions that make “virtualized” data centers even more efficient, dynamic and secure. This will enable your business to more easily adapt to changing needs and be more responsive to end-user requirements.

Here’s what each company brings to the collaboration

Cisco – Known for its routers and switches, UC and collaborative solutions, and voice and video systems
 

NetApp – Provides innovative storage and data management solutions
 

VMware – Known for bringing virtualization mainstream, allowing a centralized server to host multiple operating systems, applications and data formats

More recent news: The three companies have introduced an end-to-end Secure Multi-tenancy Design Architecture further boosting security by isolating the resources and applications of different business units that share a common IT infrastructure. Working with Cisco, NetApp and VMware, your CWPS team offers pre-tested and validated design architectures to help you quickly build a secure, unified and virtualized infrastructure.

CWPS is uniquely qualified to deliver single-point-of-contact support for emerging dynamic data centers. For more information, contact us today at (877) 297-7472 or connect@cwps.com.

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SMBs lean on CWPS Managed Services
to take care of IT and phones

Your technology assets should enable your people to become more efficient and your business to become more profitable. If that’s not happening, you can get a helping hand from CWPS.

CWPS Assist Services specifically addresses the voice and data needs of SMBs – either on a continuous basis or only when you need us – so you can get the most out of your technology investments.

Here’s what CWPS Assist can offer to keep your business finely tuned…

- Unprecedented visibility into network performance

- Asset inventory, updated every month and with reports accessible online

- Software patch and update management and implementation

- Alerts issued to our experts when support is require

- Proactive health checks of voice and security technologies

- Remote monitoring and rapid repair of devices and software applications

- Security monitoring, administration, problem resolution, and reporting

- Data protection with on-site and off-site backup and restore of critical data, applications and operating systems

- On-site support at the time and day you choose

- Roadmap of future system retirements for better decision-making

Whether you need continuous or on-demand support, CWPS Assist can help you manage office technology to keep your organization operating at peak performance. Contact us today at (877) 297-7472 or connect@cwps.com.

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NetApp appoints CWPS to elite Gold Partner program

NetApp is a global provider of innovative storage and data management solutions. “We're very proud of being selected for this program and the strong relationship we have built with NetApp,” said Jason Waldrop, CEO of CWPS. “Through our NetApp partnership we will be able to support our customers with storage solutions that lead to true cost savings – a very important factor for any business in this uncertain economy.”

Waldrop said, "Our customers view us as their technology partner and with NetApp's product portfolio we are able to provide them with solutions that increase their profitability, employee productivity and competitiveness."

Key benefits of NetApp storage solutions include…

- Enterprise-level reliability in a smaller, cost-effective package

- Single-unit integration of storage and processing

- Cost-effective and reliable disaster recovery

- Standard protocol support

- Backup and restore times slashed by half

- Consolidation of virtualized server environments for simplified

Let the NetApp experts at CWPS help you keep up with the latest storage solutions. Contact us today at (877) 297-7472 or connect@cwps.com.     

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Please forward this newsletter to your friends and colleagues who would benefit. Newsletter questions, suggestions? Contact us at (877) 297-7472 or connect@cwps.com.

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