24 x 7 CUSTOMER CARE

+ONLINE SERVICE REQUEST

+ONLINE TICKET STATUS

+EMAIL SUPPORT TEAM
 

   703.263.9539 Option 6

PRODUCTS

CWPS Assist

Easy Data Protection

CWPS Assist

Managed IT Services

IP Phone Systems and Unified Communication

Cisco Advanced Technology

Networks | VPNs

Security

IT Applications and Upgrades

Storage

Business Continuity

Back-up &

Disaster Recovery

Mobility | Telework 

Conferencing and Collaboration

Relocation Services

Outsourcing

GSA Schedule | WITS

Cleared Professionals

www.cwps.com | connect@cwps.com | 1.877.297.7472

July 2009 - Technology Insights

New Cisco 5-line color display phone:
A great add for UC500 and Call Manager Express

The affordable Cisco SPA525G phone is an excellent choice for businesses looking for more bang from their buck. This popular phone supports:

- Web-based administration and configuration

- Power over Ethernet, 802.11g Wi-Fi, and Bluetooth headset

- High-resolution 3.2-inch QVGA 320 x 240 color screen

- Multimedia functions, such as MP3s, digital photos, and RSS feeds

- Caller ID, call forwarding, call transfer, 3-way conferencing, call parking, call history, phonebook, and built-in full-duplex speakerphone

- Up to two SPA932 (32 button) attendant consoles

The SPA525G IP Phone is simple and easy to set up for secure, wireless operation. Administrators like its quick provisioning capabilities for company-wide activation. And the phone can keep up with your growing business -- new features can be added over time via firmware updates.

Find out why the SPA525G display phone is so popular with our customers… Get all the details, contact us today at (877) 297-7472 or connect@cwps.com. 
 

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One call for 24 x 7 IP voice and data network Monitoring & Restore

CWPS EncorePro protects your business

When you invest in an advanced IT infrastructure – including a Cisco-powered voice and data network – you need rapid response and support when a problem occurs. An EncorePro agreement from CWPS provides the monitoring, maintenance, and proactive service response to keep your network operating at peak performance.
 

CWPS provide single-point-of-contact resolution. Tech experts at CWPS and Cisco will both see your IP networks, but you'll only need to make one call. CWPS experts manage everything for you, including escalations with Cisco.

An EncorePro network-wide maintenance contract includes...

- Unprecedented visibility into network performance

- Proactive health checks of Cisco voice and security technologies

- Remote monitoring and rapid repair of Cisco devices and software applications

- 4-hour equipment replacement of critical core Cisco components

- Proactive notifications to simplify patch updates and software upgrades

- Configuration backup of your routers, switches, and security solutions for fast and easy restoration

Don’t wait for trouble to take down your network. EncorePro can protect your business… Call for a quick quote and sign up today: call (877) 297-7472 or connect@cwps.com.  

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Virtualization takes off!
Small and midsize business jump on board

One of the hottest buzz words these days is “virtualization”. This refers to the ability to run multiple virtual machines on a single physical machine, sharing the resources of that single computer across multiple OS environments. CWPS enables this, working with industry leaders, like VMware.
 

The cost savings has SMBs jumping on board. According to a study by Aberdeen Group, organizations conducting server, desktop, and storage virtualization projects are experiencing 18% reductions in infrastructure costs and 15% savings in utility costs. Virtualization offers many other benefits …

- Ensure your business applications perform with the highest availability and performance

- Improve disaster recovery options and deliver high availability throughout the datacenter

- Reduce capital costs by requiring less hardware and increasing your server to admin ratio

- Deploy desktops faster and with fewer support calls due to application conflicts

- Create a virtual PC environment on a Mac to run all your Windows applications

Virtualization can scale across hundreds of interconnected computers and storage devices to form an entire virtual infrastructure. You don’t need to assign servers, storage, or network bandwidth permanently to each application. Instead, resources are dynamically allocated when and where they’re needed.
 

IT operations are more efficient and effective with virtualization. Your staff can handle double or triple the number of servers, giving users access to the services they need while retaining centralized control.

CWPS virtualization experts are ready to help you bring these and other IT benefits to your business. Call us today at (877) 297-7472 or email connect@cwps.com.  

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Need IT Vacation coverage or Late Shift monitoring?
We lend a hand when you can't cover your help desk

Your help desk is a valuable asset. By providing a single point of contact for users to report IT incidents or request routine services or assistance, your help desk keeps your business in the game.

But how do you care for your computer systems and networks when IT folks are sick, need a vacation, or just need some extra help?

With CWPS IT Assist, we make it simple – we offer you a one-stop “co-managed” service that enables you keep up with the critical chores that are essential for the health of your business. We don't get sick, we don't go to sleep, and we don’t go on vacation.

Often, our support personnel can troubleshoot IT issues remotely. If problem resolution requires onsite service, a visit by one of our technicians will be arranged at your convenience.

With IT Assist, your in-house IT team can stay closer to your core. Leave the care and feeding of your infrastructure to us.

For enterprise class IT support at small business prices, call us today at
(877) 297-7472 or email connect@cwps.com.

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Easy Data Protection means
Easy Data Restores when [not if] you lose data

Maintaining a usable, secure copy of your data requires effort. You'll eventually need to restore your data, but backups can be burdensome …

- Server-side tape drives require more equipment, more staff, and more time

- Backing up distributed servers with individual storage is cumbersome

- LAN-based backup degrades network performance

- Long backup windows reduce productivity

- Restoring data from backup can take days and data integrity is not assured

We eliminate the hassle. Our EASY DATA PROTECTION service automatically backs up data on your servers on-site and off-site all day long, enabling you to:

- Reduce admin burden

- Eliminate long backup windows and minimize disruption

- Access multiple versions of files, not just the latest one

- Integrate with any operating system

- Benefit from an all-inclusive, flat-rate pricing model

All the hardware and software you need is included in our EASY DATA PROTECTION service. There’s no in-house set-up or daily management to bother with. If you lose a server, you just call us. We’ll restore the operating system, applications and data from the last image file stored locally or at our data center.

Click here for more details...

Don’t put off EASY DATA PROTECTION any longer − you could be exposing your business to unnecessary risk. Contact us today at (877) 297-7472 or connect@cwps.com.

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Share the news...

Please forward this newsletter to your friends and colleagues who would benefit. Newsletter questions, suggestions? Contact us at (877) 297-7472 or connect@cwps.com.

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