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www.cwps.com
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connect@cwps.com
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1.877.297.7472
July 2010 - Technology
Insights
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Your monthly
source for the latest developments in IT, networks, IP Voice, and Unified
Communications –
learn about new innovations and discover creative ways to improve your
operations.
Whatever your networking or communications challenge, CWPS experts are
ready to lend you a hand.
Jason Waldrop,
CEO, CWPS
connect@cwps.com
877.297.7472
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Justice Federal Credit Union banks on Cisco Contact Center solution
Based in Chantilly, Justice Federal Credit Union has been serving DOJ
employees for over 75 years. With 18 locations, Justice FCU strives
to be the premier provider of retail and financial services to the justice
and law enforcement communities.
 The JFCU had two call centers to serve its clients, but there was no way
to hand off calls between them, which meant some callers could wait longer
than others to get service. The old system had no real-time call
reporting, skills-based call distribution, or call recording. To overcome
these gaps, the JFCU implemented a Unified Communications solution
recommended by CWPS.
CWPS installed Cisco’s Unified Contact Center Express at JFCU’s
headquarters in Chantilly. Now, agents working at home and JFCU branch
offices are connected with full access to all contact center features.
With centralized management and real-time reporting, calls are now
dynamically routed to agents across the JFCU network, which means
clients get faster response. Calls can now be recorded and agents can
be coached for better performance. To keep everything working smoothly,
JFCU’s new technology is protected with CWPS’s comprehensive support
service, EncorePro.
Rifat Ikram, Justice Federal Credit Union V.P. of Electronic Delivery and
Support Services, appreciated the CWPS team’s professionalism…
“Throughout the transition, we became very comfortable with the
engineering team to the point of viewing CWPS as a partner, rather than
just a vendor.”
Is your communication system holding you back? Find out how Cisco
solutions from CWPS can benefit your business. Contact us today at
(877) 297-7472 or
connect@cwps.com.
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CWPS announces new “IT Fitness Plan” service
As part of our ongoing efforts to help you manage your IT environment,
CWPS is offering a new service – “IT Fitness Plan”.
 Whether you’re an existing CWPS IT Assist customer or looking for a
customized network assessment, our IT Fitness Plan can help you
discover what’s working well and what needs attention.
We’ll monitor the critical aspects of your network and provide a
health report with recommendations.
The CWPS IT Fitness Report provides a comprehensive review of your IT
environment. CWPS measures the health of your major IT subsystems by
analyzing several key metrics in each subsystem. This process is dynamic
and ongoing.
This report is broken down into 3 sections:
IT Fitness Scorecard: This is an executive summary of your IT
environment that provides a one page view of the report data.
IT Fitness Metric Review: This section provides details of each
metric reviewed by CWPS, organized by IT subsystem.
IT Fitness Plan: This section provides a narrative analysis of
problem areas and CWPS recommended resolutions.
Over time, CWPS will adapt the metrics to reflect the current state of
technology. Find out how the CWPS IT Fitness Plan can better inform and
benefit your business. Contact us today at (877) 297-7472 or
connect@cwps.com.
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Citrix and Cisco make iPad and tablet a tool for business
Available Now…
As a complement to the corporate desktop, Apple’s iPad is ideal for mobile
business use. Citrix offers a pair of iPad apps for teleworkers, while
Cisco plans to offer the Cius, a mobile collaboration tablet.
 The Citrix Receiver App for iPad makes it easy for users to take a
virtual office with them anywhere they go by providing secure access to
all of their corporate applications and documents.
The Citrix GoToMeeting App brings the same level of simplicity to
the world of business meetings, making it easy for users to collaborate
from anywhere via online meetings that are both effortless and visually
stunning.
In Development…
Cisco’s Cius tablet announced at the CiscoLive show in June has a
rollout planned for Q1-2011. It is designed to help organizations
capitalize on the value of mobility by enabling anywhere, anytime access
to important business applications. The device includes…
− Campus mobility with IEEE 802.11 a/b/g/n, and broad mobility with 3G (4G
planned) support
 − High-resolution, multi-touch color display with an intuitive user
interface
− HD video with Cisco TelePresence interoperability
− Virtual desktop client integration and cloud computing
− Full range of Cisco Collaboration and Unified Communication applications
− Open access to the Google Android with appropriate IT controls
− Expanded Android applications for business, linking Cisco Collaboration
APIs through a software developer kit
CWPS can help you get started right now with the Citrix remote access apps
for the iPad and provide more details on the Cisco Cius. Contact us today:
(877) 297-7472 or
connect@cwps.com.
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NetApp makes data protection a
“Snap” with popular software suite
Protecting your data and business applications is a necessity. NetApp's
affordable “Snap” protection software suite allows you to safeguard more
of your business-critical applications than would be possible with more
costly, alternate solutions …
.jpg) SnapShot – Creates point-in-time copies of file systems.
SnapMirror – Provides disaster recovery protection for
business-critical data.
SnapRestore – Uses stored Snapshot backups to recover entire file
systems or data volumes in seconds, regardless of capacity or number of
files.
SnapVault – Protects data at the block level, copying only the data
blocks that have changed since the last backup; not entire files.
SnapLock – Creates non-rewritable, non-erasable volumes to prevent
files from being altered or deleted until a set retention date, as
required for government compliance or organizational best practices.
The experts at CWPS are ready to help you fit NetApp data protection
solutions to the needs of your business. Contact us today at (877)
297-7472 or
connect@cwps.com.
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DC region’s economic outlook improving,
Cisco & CWPS experiencing uptick in demand
We’ve all been waiting for things to get better, and now there are strong
signs that the economy in the DC region is gaining steam… We’ve felt it -
businesses are spending again - buying more computers, networking, and
phone system equipment.
 One
indicator of better economic times is Cisco’s 27% jump in revenue last
quarter. It expects this growth to continue this summer. Not only is Cisco
the largest company of its kind, it also offers great products and has a
very loyal base or partners and customers. As a Premier Certified Cisco
Partner, CWPS has felt the uptick in local demand.
What’s driving the market? There are big opportunities to address
technology challenges that were postponed during the downturn. The growth
in network traffic hasn’t let up and is creating the need for new
communication equipment. As networks continue to grow larger, they become
more complex and cumbersome to manage. One of the next major steps forward
in IT is bringing network infrastructure into easy-to-manage, seamless
systems. Combining software and hardware, these integrated networks
increase efficiency, improve quality of service, and lower costs.
Successful organizations want to stay ahead of the curve.
If you’ve been waiting to upgrade your voice, data, and video networks,
now is a great time to get moving as the economy heats up. For all of your
networking needs, contact us today at (877) 297-7472 or
connect@cwps.com.
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suggestions? Contact us at (877) 297-7472 or
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