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www.cwps.com
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connect@cwps.com
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1.877.297.7472
June 2010 - Technology
Insights
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Your monthly
source for the latest developments in IT, networks, IP Voice, and Unified
Communications –
learn about new innovations and discover creative ways to improve your
operations.
Whatever your networking or communications challenge, CWPS experts are
ready to lend you a hand.
Jason Waldrop,
CEO, CWPS
connect@cwps.com
877.297.7472
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MEET
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ACCOUNT
TEAM |
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Visit CWPS |
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Technology Demonstrations |
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CWPS wins Prestigious Award
from leading Managed Services developer
CWPS CEO Jason Waldrop was a featured speaker at the KaseyaConnect show
held earlier this month in Las Vegas. The annual show was put on by Kaseya,
a global provider of advanced IT management solutions.
While there,
Waldrop walked away with a coveted piece of hardware…
 Gerald Blackie, Kaseya’s Chairman and CEO, recognized CWPS from among
thousands of global partners with the prestigious Cutting Edge Award.
CWPS uses Kaseya’s software to proactively monitor, manage and control
customer IT assets remotely.
“We are very pleased to have earned this recognition from Kaseya,” stated
Waldrop. “They are a great partner, and their software helps us deliver
outstanding IT services to our
clients.”
Find out how CWPS IT Managed Services can benefit your business. Contact
us today at (877) 297-7472 or
connect@cwps.com.
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Introducing
Cisco’s new Series 8900 & 9900 phones
Cisco's Unified IP Phones deliver a high-performance, rich
multimedia communications experience. These elegant ergonomic designed
phones also come with a broad portfolio of XML and MIDlet applications
that can help your company streamline business processes, reduce operating
and administration costs, and boost productivity.
 Features of the 8900 Series include:
- Large backlit, high-res adjustable color display
- USB 2.0 port for a wired headset
- High-def voice for clear communications
- Gigabit Ethernet switch ports for collocated multimedia PC
- Tri-color illuminated LED line/feature keys for at-a-glance line status
For more information, including a 8900 video overview,
click here.
 In addition to all the features of the 8900 Series, the 9900 Series comes
with:
- Interactive high-performance video (requires Cisco Unified Video Camera)
- Support for Bluetooth 2.0 headsets
- Dual standard USB 2.0 ports
- Two color options and handset styles increase flexibility and comfort
For more information, including a 9900 video overview,
click here.
Find out how Cisco Unified IP Phones can benefit your business. Contact us
today at (877) 297-7472 or
connect@cwps.com.
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Have in-house IT team, but need more help?
CWPS ‘Co-Managed’ IT
Assist Support is the Answer
Many businesses have staff to handle their IT support needs, but there are
occasions when even they could use some outside assistance to cope with...
- Vacations
- Personal days
- Unplanned absences
Left unaddressed,
staff shortages could jeopardize business operations and customer
response.
With Co-Managed IT Assist from CWPS, you’ve got peace of mind, even when your
organization does not have a full team of IT professionals to rely on.
IT
Assist provides you with a powerful IT support team that is just a call
away whenever you need help. Here are some other situations when CWPS can backstop your IT staff…
- When desktop / network support is overwhelming IT resources
- When IT tools are not up to the task
- When normal channels for outside help have fallen short
- You need
enterprise-level tools, but can't justify the expense
Our experts are there for you when you need
them for remote or on-site support.
More
details here.
Our only concern is getting you the reliable IT support you need, when you
need it! Contact us for all the details: (877) 297-7472 or
connect@cwps.com.
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Customer Care beyond simple phone transactions – get
to know Cisco
Contact Center Solutions
In today’s economy, it is critical to open new avenues for customer
loyalty and revenue growth. By providing quick, consistent access to the
right infor mation
at the right time, you can facilitate more sales and increase market
share. Meeting these challenges requires a Contact Center solution that
fits your business.
Cisco Unified Contact Center Express ‒ Designed for mid-market,
enterprise branch, or corporate departments requiring a sophisticated
customer interaction management solution for up to 300 agents, this
solution is easy to deploy, easy to use, secure, virtual, and highly
available.
 Cisco Unified Customer Voice Portal ‒ Lets customers use touchtone
signals or their own voice to request self-service information or live agent
assistance.
The experts at CWPS are ready to help you select the Cisco Contact Center
solution that’s right for your business. Contact us today at (877)
297-7472 or
connect@cwps.com.
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news...
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this newsletter to your friends and colleagues who would benefit.
Newsletter questions,
suggestions? Contact us at (877) 297-7472 or
connect@cwps.com.
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