24 x 7 CUSTOMER CARE

+ONLINE SERVICE REQUEST

+ONLINE TICKET STATUS

+EMAIL SUPPORT TEAM
 

   703.263.9539 Option 6

PRODUCTS

CWPS Assist

Easy Data Protection

CWPS Assist

Managed IT Services

IP Phone Systems and Unified Communication

Cisco Advanced Technology

Networks | VPNs

Security

IT Applications and Upgrades

Storage

Business Continuity

Back-up &

Disaster Recovery

Mobility | Telework 

Conferencing and Collaboration

Relocation Services

Outsourcing

GSA Schedule | WITS

Cleared Professionals

www.cwps.com | connect@cwps.com | 1.877.297.7472

September 2009 - Technology Insights

CWPS investment in service ticketing system
pays off for customers

New technology doesn’t just help our customers work better, smarter, and more efficiently. CWPS is pleased to announce the addition of a powerful Professional Services Automation platform to enable our outstanding service and project organization to deliver even higher levels of client support.
 

CWPS professionals work hard every day to honor our commitment to serve – and we’re proud of the relationships we’ve established with our loyal customers. Our CWPS Assist - Managed Services clients depend on us to run and support their IT, networks, and phone systems 24 hours a day.

Integrated across our support organizations, our new ticketing and project management capabilities will let our entire team work off the same customer and business information - all in real time. We’ll also be using the new system’s advanced capabilities to track tickets, monitor service levels, assign tasks, and generate reports. As we proceed with our in-house transition you’ll be getting more updates.

We’re proud of our support team and want you to know we’re working behind the scenes to make sure they always have the best, industry leading tools. Need support? Call (877) 297-7472 or support@cwps.com 

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Schedule a complimentary Network Assessment

to uncover what’s working and what's not

CWPS network professionals are waiting for your call.  We're ready to come out and make sure your network is up to speed - at no charge to you!  We'll look for ways that application performance and service delivery can be improved. We'll look at the features and performance characteristics of your network to make sure you can meet the response time and user expectations of your IT applications.

This complimentary service will also help you reduce network outages and provide essential information for planning network upgrades. And we can offer valuable ideas on how to intelligently measure, manage and report energy usage - providing insights that can help you cut consumption to contain utility costs - and make you a hero with your CFO.

In association with Cisco, this FREE network assessment from CWPS benefits your business in many other ways…

- Assists in uncovering network vulnerabilities

- Identifies software releases and hardware platform changes that can lower maintenance and costs

- Enables you to create a planned migration strategy for increased, intelligent network functionality

- Assures that you are getting the most from your technology investments

Our team of experts has hands-on experience in all phases of the planning, design, implementation, operation, and optimization of network infrastructures. Let's get started.  Call now to schedule your assessment: (877) 297-7472 or connect@cwps.com.    

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Promotion expires December 31:

Keep your PCs, data, and networks safe and secure 

Now through December 31st, Symantec Protection Suite 'Small Business Edition' is available through CWPS at a 30% discount.

Small businesses can now save both time and money with this ready-to-go, comprehensive suite that is trouble-free and straightforward to install, deploy and manage.

This all-inclusive solution creates a secure environment and unmatched defense against email-borne threats and security risks.

It also enables reliable recovery of data in seconds or complete systems in minutes, ensuring high availability and avoiding business interruptions from threats.

The new Symantec Protection Suite Small Business Edition includes:

- Endpoint Protection Small Business Edition 12.0
- Mail Security for Microsoft Exchange with Premium AntiSpam
- AntiVirus for Macintosh
- Backup Exec System Recovery Desktop Edition 8.5

Symantec Protection Suite Small Business Edition protects critical business assets. For a complimentary security audit and to order Symantec Protection, contact us today at (877) 297-7472 or email connect@cwps.com.    

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Collaborate better in smaller, multipurpose conference rooms… Cisco TelePresence System 1100

Designed for smaller multi-purpose conference rooms, the Cisco TelePresence System 1100 allows you to easily move between virtual meetings, face-to-face meetings, audio conferences, and other types of business video applications.

An all-in-one system, the 1100 uses a 65" plasma display, camera, microphone, and integrated lighting in a sleek design. The system also…

- Accommodates up to two participants in the room for meetings, video recordings, or other TelePresence applications

- Can be used as an auxiliary secondary PC display or as a digital sign when not in use for TelePresence applications

- Allows content sharing by either an external monitor or built in presentation-in-picture

- Works with all standards-based video conferencing and desktop video applications

- Supports inter-company TelePresence calling for highly secure meetings across enterprise networks

You get all the standard Cisco TelePresence benefits, including:

- Fast deployment

- Simple calendar scheduling

- Simple "one button to push" meeting launch

- Bandwidth options for low bandwidth or satellite connections

- Multipoint meetings with up to 47 other TelePresence rooms

At any time, you can upgrade to a Cisco TelePresence System 1300 for larger meeting capacity.

Our collaboration experts are ready to step you through Cisco TelePresence to determine the best solution for your business. Call us today at (877) 297-7472 or email connect@cwps.com. 

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CWPS – Your Microsoft Gold Certified Partner

We are very pleased to have attained Gold Certified Partner status in the Microsoft Partner Program. Gold Certified Partners represent the highest level of competence and expertise with Microsoft technologies, and have the closest working relationship with Microsoft.

Our Gold Certified Partner status provides you with the peace of mind that our team has the expertise necessary for delivering and maintaining Microsoft solutions backed up by current certifications.

In order to maintain Gold Certification our customer satisfaction needs to hit a high mark.  We're proud that our customers are happy, and turn to CWPS as the technology partner they can count on.

Learn how Microsoft’s solutions can benefit your business. Contact us today at (877) 297-7472 or connect@cwps.com.   

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Share the news...

Please forward this newsletter to your friends and colleagues who would benefit. Newsletter questions, suggestions? Contact us at (877) 297-7472 or connect@cwps.com.

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Contact our marketing partner Ascent Solutions

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