Cisco delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This integrated “contact center in a box” supports flexible call routing and contact management. It’s ideal for midmarket, enterprise branch, or corporate departments. Cisco contact center solutions provide reporting and real-time information to support supervisors and managers. Powerful tools help them take immediate action, plan evaluations, and make adjustments to optimize contact center team performance – the key to increasing customer satisfaction. Whether you just reached the point where you need a new call contact center, want to distribute calls to work-at-home agents, or need better tools to improve your customer support operations – CWPS and Cisco have contact solutions to help your business satisfy its customers.