Turnkey

The CWPS Turnkey Service Desk model is designed to support businesses that do not have an IT Manager and are looking for full support of the daily care and maintenance of their IT networks. The CWPS Turnkey Service Desk model will provide access to our Service Desk and enterprise level management tools and services. Tools include:  a portal for ticket entry, proactive monitoring software, customized reports and asset management software.  Services include: scheduled business reviews, life cycle replacement forecasting, strategic budget planning, consulting services and vendor management services.

Co-Managed

The CWPS Co-Managed Service Desk model is designed to support businesses that have an IT Department but are looking for assistance with the daily care and maintenance of their IT networks. The CWPS Co-Managed Service Desk model will provide access to our Service Desk and enterprise level management tools and services. Tools include; a portal for ticket entry, proactive monitoring software, customized reports and asset management software. Services include; scheduled business reviews, life cycle replacement forecasting, strategic budget planning, consulting services and vendor management services.

Desktop and Server

CWPS utilizes a comprehensive toolset to watch over your entire IT environment. We install agents on your desktops and servers, implement Surveillant to monitor your network devices and datacenter elements and leverage over 10 years of scripting and intellectual property to stay ahead of issues in your network.

Mobile Device Management

The widespread proliferation of consumerization of IT means more personal consumer computing devices — such as smartphones, laptops and tablets — are brought to the workplace by employees for use and connectivity on the corporate network. The primary challenge is the ability to manage the risks associated with mobile access to data while securing company issued and BYOD (Bring Your Own Device) mobile devices. CWPS will assist you in monitoring, managing and securing your employees’ mobile devices that are deployed across multiple mobile service providers and across multiple mobile operating systems being used in your organization.