When Your Business Has an IT Staff


The CWPS Co-Managed Service Desk model is designed to support business that have an IT department, but are looking for assistance with the daily care and maintenance of their IT networks. Our devoted team of managed IT service engineers, technicians and support specialists act as an extension to your team and will provide you all the advantages of IT service and support while sparing you the high costs of managing your IT in-house. Our goal is to work with your IT department to increase the overall capabilities of the staff. We assist with:

  • Servers
  • Client Desktops
  • Network Devices
  • Network Storage
  • Network Security
  • Cloud Computing
  • Cloud Storage
  • Cloud Security
  • Collaboration
  • Data Protection

Benefits of a Partnership with CWPS

Have peace of mind with 24x7 IT Support

More time to focus on your core business

More time to create competitive advantages and pursue new initiatives

Make IT part of your business strategy, not just another expense 

Seleted the CWPS Co-Managed Platform That Fits Your Business

CWPS First Response Service


  • CWPS First Response Service provides comprehensive, multi-tiered Service Desk support for any IT issues involving your desktop or server environment.
  • CWPS handles all product alerts and notifications
  • CWPS handles all End User Tier 1 Service Desk issues
  • Offered as all-inclusive Client Desktop & Servers or Server Only

CWPS Escalation Service


  • CWPS Escalation Service provides Tier 2 and Tier 3 escalation support for service issues that cannot be resolved by the client
  • Client handles all proactive alerts and notifications and escalates to CWPS Service Desk as required
  • Client handles all End User Tier 1 Service Desk issues and escalates to CWPS Service Desk as required
  • Offered as all-inclusive Client Desktop & Servers or Server Only
Don't Have On-Site IT Staff? Click Here to Learn More About CWPS Turnkey Services