Surveillant is the network monitoring system that CWPS will use to monitor, alert remediate and report on network and datacenter environments. Surveillant is based around LogicMonitor, third-party discovery & mapping tools, as well as customer monitoring software written by CWPS. Surveillant is an amalgamation of several best-in-breed products and technologies that work together to provide a holistic view an organization's infrastructure.
CWPS provides two levels of hardware and software replacement services - Standard Next Business Day and Premium 24x7x4 Hardware Replacement - both designed to meet the unique needs of our clients and their businesses. In addition to hardware and software replacement, we provide Software Updates, work-around solutions or patches to reported software problems using reasonable commercial efforts.
CWPS understands the dynamic needs of organizations to remain competitive in the ever-changing technology landscape. To that end, we provide some programming assistance services pertaining to telephone services, voicemail, contact centers and more.
Every IT hardware asset has a useful life. Many of these devices have moving parts, so they must be replaced every 3 to 5 years. CWPS catalogs and ages your IT hardware assets during our onboarding process and this database allows CWPS to provide you meaningful asset recapitalization information. This information is available from CWPS in real-time and is reviewed at each periodic business review.