What Is Your Network and VoIP Monitoring and Management Solution?

Surveillant is the network monitoring system that CWPS will use to monitor, alert remediate and report on network and datacenter environments.  Surveillant is based around LogicMonitor, third-party discovery & mapping tools, as well as customer monitoring software written by CWPS.  In other words, Surveillant is an amalgamation of several best-in-breed products & technologies that work together to provide a holistic view of the Customer’s networking infrastructure.

Surveillant’s core monitoring technology has steadily evolved to meet the needs of CWPS’ Customers—starting with PacketTrap, migrating to PRTG, and currently leveraging LogicMonitor’s extensive cloud-based network monitoring capabilities to provide a scalable, reliable & understandable interface to manage complex networking environments.

CWPS has many years of customization invested into Surveillant.  We have written many monitor and alarm sets for a variety of environments.  In general, the LogicMonitor component of our Surveillant portfolio is the primary technology platform we use to monitor networks, virtual hosts, SANs and other SNMP devices.

Surveillant enables the CWPS operations center to have constant visibility and up-to-date information regarding a customer’s network inventory.  Current inventory information can be essential in troubleshooting when changes have been made such as firmware, configuration, as well as hardware.

Surveillant is delivered by a network appliance that CWPS installs in the customer’s primary datacenter.  It is then configured to monitor all remote networks, WAN circuits, Internet circuits and voice circuits (for Cisco UC implementations).  Like CMS, Surveillant does not require a VPN in order to communicate with the CWPS operations center.  The appliance “phones home” to report any incidents or see if there are any jobs to be run.

Discovery

After installation of the Surveillant appliance, a CWPS Engineer will use several third-party utilities to perform a fast and comprehensive scan of the entire network to discover all devices. By leveraging various discovery techniques, Surveillant provides a complete set of attributes for each device that has been discovered. Each device is then added into LogicMonitor with industry-recommended monitors & thresholds to complete the deployment process.

Device Discovery

IP address, hostname, asset management, networking information, average CPU, memory, ping and web UI, hardware type, operating system, configuration.

Mapping

Surveillant automatically discovers your LAN or WAN and produces easy-to-view network topologies that can be quickly exported to standard file formats (such as Visio and PDF). Supporting the need for monitoring, visualization and planning for the future of your network, network mapping is an invaluable feature.

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Topology Assessment

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Surveillant automatically discovers your LAN or WAN and produces easy-to-view network topologies that can be quickly exported to standard file formats (such as Visio and PDF). Supporting the need for monitoring, visualization and planning for the future of your network, network mapping is an invaluable feature.

 

Monitoring and Alerting

Surveillant’s web interface provides an instantly-customizable dashboard functionality that allows our Customers and Engineers to readily assemble a heads-up display of key interfaces & network performance metrics.

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What specific traffic is clogging your network? Is it the Exchange Server? Is someone streaming YouTube videos or music from iTunes?  Surveillant is the monitoring platform that provides the CWPS operations center this level of granularity.

Anytime Surveillant detects an incident, whether it is an up/down event, a threshold violation or a traffic anomaly, it will alert the CWPS operations center and they will react accordingly based on the incident priority.

Remote Control and Device Management

Surveillant enables the CWPS operations center to get real-time information about all devices on your network through a single pane of glass with one click.

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Additionally, through this single view CWPS engineers can initiate connections to your devices through a variety of techniques without having to leave the portal and open a command line or other utility.  This creates efficiency and ultimately shortens the time it takes to resolve the incident.

VoIP Monitoring and Alerting

voip-surveillant-cwpsCWPS has written several dashboards, monitor and alarm sets around the Cisco Unified Communications.  We monitor critical services running on UC servers, routers and switches, PRI and SIP trunks, as well as QoS.

There are many critical network characteristics that influence the quality of voice and video transmission over the network.  Things like jitter, latency and lost packets are all critical to the success of a VoIP deployment.  CWPS monitors all of the critical voice metrics through Surveillant.

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Web Application Monitoring

Surveillant Web Application Monitoring provides in-depth visibility of performance of web-facing services.  Web application failures are a common yet hard-to-detect problem that occurs in our Customers’ web-facing service infrastructure. These powerful monitors help our engineers prevent application failures and identify degradation early.

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