Unified Communications


If you manage a single office or run a multi-site enterprise you can simplify voice and video, enable mobility, build productivity and improve collaboration with Cisco’s on-premise unified call control platforms.  CWPS makes it easy to get the latest Cisco business tools up and running across your enterprise. Cisco’s innovative apps provide an interactive environment that puts people — not applications or devices — back at the center of collaboration. Your business will stay connected and productive.  


  • IP Telephony
  • Desktop Video
  • Collaborative Applications
  • Contact Center

Unified Messaging


Improve productivity through access to email, voicemail, and fax messages from a single inbox anytime, anywhere on a variety of mobile devices using Cisco Unity Connection Unified Messaging. CWPS offers a Unified Messaging solution that streamlines access to your messages, regardless of your location, giving you the flexibility to be as productive as possible while away from the office. You can retrieve and respond to messages routed from a variety of sources all from a single view.

IM Presence


Unify your communications across platforms – Android, Windows, Mac OS, iOS – with Cisco’s Jabber IM application. Collaborate from any workspace – PC, Mac, iPhone, iPad, Android, Blackberry, and more. See how easy it is to connect with others through the same interface for presence, chat, voice, video, sharing, conferencing, and more. Use IM to move beyond to more advanced collaboration capabilities – such as enabling your employees to easily engage in a TelePresence meeting or WebEx from their mobile devices.  Knowing a user's "presence" allows for efficient communication critical for effective collaboration.  CWPS can provide the integration services to create a seamless user experience for your organization.  

Conferencing


Meet with anyone online to present, share, and collaborate. Organize and manage all meeting agendas and activities. Easily share files real-time in an online meeting space. Create an immersive web meeting experience with HD video and integrated audio. Allow team members to join using their mobile devices, add two-way video. Accelerate business results, increase team productivity, and lower costs.

Contact Center


Cisco delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This integrated “contact center in a box” supports flexible call routing and contact management. It’s ideal for midmarket, enterprise branch, or corporate departments.  Cisco contact center solutions provide reporting and real-time information to support supervisors and managers. Powerful tools help them take immediate action, plan evaluations, and make adjustments to optimize contact center team performance – the key to increasing customer satisfaction.  Whether you just reached the point where you need a new call contact center, want to distribute calls to work-at-home agents, or need better tools to improve your customer support operations – CWPS and Cisco have contact solutions to help your business satisfy its customers.

Telepresence


CWPS TelePresence solutions include desktop systems that fluidly move from individual work on your laptop to a quick video call with a colleague, to problem-solving over shared spreadsheets. Make and manage TelePresence calls with a simple glide of the finger on a touch-screen pad.  Quick Set systems that transform any flat panel display into a 1080p HD meeting space for multiparty conferences. Conference Room Systems that support executive meetings, training, customer presentations, and more. Multiple HD displays provide full motion “in person” collaboration.  Cisco TelePresence and Video solutions give your team the ability to instantly collaborate face-to-face, enabling faster decision making, stronger business relationships, and improved communications.