When you invest in an advanced IT infrastructure – including a Cisco powered voice and data network – you need rapid response and support when a problem occurs.

Our innovative customer service arrangement – EncorePro – incorporates IP voice and data network monitoring and restoration.

As your technology partner, CWPS provides single-point-of-contact resolution. Tech experts at CWPS and Cisco both see your IP networks, but you only need to make one call. CWPS experts manage everything for you, including escalations with Cisco.

An EncorePro network-wide maintenance contract means you get the proactive service response your business needs, including…

• Unprecedented visibility into network performance
• Proactive health checks of Cisco voice and security technologies
• Remote monitoring and rapid repair of Cisco devices and software applications
• 4-hour equipment replacement of critical core Cisco components
• Proactive notifications to simplify patch updates and software upgrades
• Configuration backup of your routers, switches, and security solutions for fast and easy restoration

Don’t wait for trouble to take down your network. EncorePro protects your business.

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