CWPS Assist
Co-Managed IT Service

WHEN YOUR BUSINESS HAS AN IT TEAM

The CWPS Co-Managed Service Desk model is designed to support businesses that have an IT Department, but are looking for assistance with the daily care and maintenance of their IT networks.

  • All Servers
  • All Client Desktops or Server Only
  • All Network Devices

SELECT THE CO-MANAGED PACKAGE THAT FITS YOUR BUSINESS …

CWPS First Response Service

  • CWPS First Response Service provides comprehensive, multi-tiered Service Desk support for any IT issues involving your desktop or server environment.
  • CWPS handles all proactive alerts and notifications
  • CWPS handles all End User Tier 1 Service Desk issues
  • Offered as all-inclusive Client Desktop & Servers or Server Only

CWPS Escalation Service

  • CWPS Escalation Service provides Tier 2 and Tier 3 escalation support for service issues that cannot be resolved by the client
  • Client handles all proactive alerts and notifications and escalates to CWPS Service Desk as required
  • Client handles all End User Tier 1 Service Desk issues and escalates to CWPS Service Desk as required
  • Offered as all-inclusive Client Desktop & Servers or Server Only

ALL CWPS CO-MANAGED IT SERVICES INCLUDE …

  • 24x7x365 Service Desk for Day-to-Day Support
  • On-site Dispatch Support
  • Regularly Scheduled On-Site Visits
  • NOC Services to Monitor Your Network or Private Cloud
  • Proactive Monitoring, Automatic Alerts & Notifications
  • Hardware Warranty Extensions and RMA Management
  • Software License Renewals & Upgrade Management
  • Factory Escalations for Vendor Support
  • Hardware & Software Asset Management
  • Strategic IT Planning & Budget Management
  • Vendor Management Services
  • Periodic Business Reviews & IT Fitness Reports

STAY FOCUSED ON YOUR BUSINESS

CWPS IT Assist will free you to focus on your core business and provides peace of mind in keeping your business technology stable and secure. Experience increased productivity and reduced IT costs, as well as optimized applications, equipment and networks — all supported 24x7x365.

LEARN MORE ABOUT CWPS MANAGED IT OFFERINGS …

877.297.7472 | +Email Us

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