At Your Call 24/7, 365 Days a Year
Over 30 CWPS service agents make up our Office 365 service desk team. This allows us to provide clients with 24/7/365 monitoring of core infrastructure and end user devices and services.
Team concept assigns a small subset of clients to a dedicated multi-tiered service team to improve response and remediation times
Proactive monitoring of core infrastructure and applications critical to performance and security using CWPS's Surveillant powered by LogicMonitor
Autotask, a professional services automation tool, is used for incident and service request, project, SLA, asset and configuration item management
Proactive monitoring of servers, workstations, Windows events and applications using CWPS's Management System
Our Office 365 Custom Helpdesk Gives You a Direct Line to Microsoft
Break-fix support for Microsoft Cloud Services and first alert for outages
Less than 1-hour response times and escalation management for your most critical issues
Architecture support for deployment migration and Cloud API implementations
Access new cloud releases, programs and latest technologies
Accelerate your cloud adoption and improve your end user happiness
CWPS is a certified Tier 1 Microsoft CSP partner offering our clients a single source for purchasing, billing, deploying, managing and supporting Microsoft Cloud Solutions.
CWPS is your first point of contact to handle incidents, problems, adds, changes and questions concerning your Microsoft Office 365 and Microsoft Azure environments.
CWPS goes beyond standard Microsoft Office 365 Help Desk services with a direct connection to Microsoft Support for cloud consulting, roadmapping, adoption and support with response times for critical issues of less than 1-hour.
A cloud-based training platform that accelerates learning and improves employee proficiency on Microsoft Office 365 applications.