Technology is constantly evolving, and the cloud is no exception. Both businesses and individuals have now become accustomed to the once mystifying technology of the cloud. It's now time for the cloud itself to evolve -- into 2.0, an intelligence driven infrastructure that improves upon both security and data analysis. In this post, we will take a look at the differences between Cloud 1.0 vs Cloud 2.0, what these differences mean for businesses, and how Interactive Intelligence is leading the way when it comes to Cloud 2.0.
Creating Stable, Modular Infrastructures
Organizations have already begun to see an increasing push towards microservice architectures as opposed to single module applications. As the cloud became popular, developers generally sought to transition their traditional applications in a way that made sense to them. This meant that apps were designed in a single package, making them vulnerable to failure. If one part of the app fails, the entire app fails. Cloud 2.0 will see an increase in microservice platforms such as Interactive Intelligence, which can continue service and "self heal" in the event that components fail.
Offline Bridging and Consistent Data Management
One of the major issues with most of today’s cloud technology is that it's simply not accessible except through the Internet. Internet infrastructures are not flawless, and most businesses do not have control over the reliability or capabilities of the Internet service they are provided with. Cloud 2.0 services, such as Interactive Intelligence’s PureCloud Edge, can aid businesses by providing necessary services even when Internet connectivity is spotty or unavailable.
Taking Advantage of Machine Learning
Businesses today are collecting large volumes of data without actually being able to analyze this data -- it's simply too resource-intensive. Though Cloud 1.0 may have been about finding mechanisms through which data could be collected, Cloud 2.0 is about actually using this data. Machine learning is making it easier to analyze data, finding patterns and improving upon its own behavior through practice. By taking advantage of machine learning, companies will find that their data is more useful and valuable.
Cloud 1.0 has provided a fantastic infrastructure and an extremely stable foundation on which to build. Though the cloud has been undoubtedly advantageous to many modern businesses, it's now time for the technology to move forward. Cloud 2.0 gives organizations new ways to analyze the data that they are now collecting, providing predictive and behavioral analysis that will be vital throughout many industries. Cloud 2.0 also provides a more seamless and stable platform for businesses. By getting on board with Cloud 2.0-enabled technology now, organizations will be able to begin leveraging this new technology before their competition.