How Cloud Managed Service Providers Help Drive Customer Success

Posted by Gary Utley on December 11, 2018

Though many cloud-based solutions come with their own support, nothing can supplant an MSP. Managed service providers can create and manage integrated cloud-based ecosystems that are tailored to an organization -- and in so doing, they can help drive customer success. IT managed service providers fulfill a vital role in an organization's cloud-based development. Here's what you need to know.

Help in the Clouds

Though cloud service providers may offer some minimal services, this often isn't everything a company truly needs to thrive. Many organizations have moved towards multi-cloud solutions, hybrid solutions, and integrated third-party cloud-based applications. All of this has to be managed by a partner who understands the intricacies of the infrastructure as a whole and isn't bound to supporting a single service.

Cloud managed service providers can see a broader scope picture of your organization's infrastructure and can create a roadmap for cloud migration. Moreover, they provide support to not one of your cloud-based platforms and tools but your cloud-based environment as a whole. From ensuring that there aren't any security gaps or security issues in your new technology to providing comprehensive reporting and integrations, IT managed service providers can improve your organization's overall use of technology.

Maximizing the Cloud

While there are many benefits to a cloud transition, one of the primary reasons most organizations move to the cloud is to save money and improve their bottom line. However, without a managed partner, a company may not be able to get the ROI that they desire. MSPs provide on-going services that help the business get the most from the cloud.

Cloud managed service providers create on-going ROI through:

  • Regular reporting and project updates. As noted, a single cloud-solutions service cannot provide reports on the entirety of your company's IT infrastructure the way that IT managed service providers can. Regular reporting will help your organization track the key performance indicators and metrics that determine whether your company's IT infrastructure is still ideal.

  • Cloud security and compliance updates. It can be virtually impossible for an organization to ensure its security if it is stitching together third-party applications and multiple cloud services on its own. Cloud managed providers can take a look at the organization's infrastructure and assess it for gaps in security or third-party vulnerabilities. In so doing, an MSP can sidestep many costly security issues.

  • Escalation services. By escalating helpdesk issues and threats effectively, an MSP can ensure that large issues are not left to languish until they become even larger. Effective and proactive IT support is absolutely critical to the smooth workings of an organization as well as the effectiveness and productivity of its employees. 

  • On-going training. MSPs don't just provide support; they also provide training. Employees must frequently be readied to leverage new technologies or be updated on issues of security and compliance. MSPs can provide on-going training as well as support for questions employees may have moving forward, improving productivity and reducing the potential for costly mistakes.

An MSP is, if anything, more necessary in a world in which organizations are leveraging the cloud. Cloud-based solutions are versatile and cost-effective, but they also need to be transitioned to and implemented properly to achieve the best ROI. You and your organization can achieve your 2019 IT goals with CWPS. Contact us today.

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Topics: Cloud Managed Services