6 Reasons Enterprises Shift to an Outsourced IT Help Desk

Posted by Gary Utley on June 20, 2019

Think it's only SMBs that shift over to managed IT? Far from it. Enterprise IT help desk solutions are increasing in prominence and importance, as many enterprises discover the benefits of managed service providers (MSPs). Enterprises are able to cut back on overhead, improve stability and scalability, and maintain their profitability more easily through the use of managed IT service.

Here are some compelling reasons why enterprise business owners may want to make the shift.

1. Easy Access to Specialists

Enterprises often have a digital infrastructure comprised of many systems, like CRM solutions, ERP suites, and so forth: It usually doesn't make sense to hire someone full-time for just a narrow specialty. However, the enterprise may often need help with specific software solutions, and so may need this expertise if they run into serious issues. 

With an MSP, an enterprise will gain immediate access to specialists of all types. An MSP can afford to bring on specialists in very narrow niches, because they have multiple clients who may need them. That means that an enterprise doesn't just procure on-demand help through an MSP; it also gets the tailored, specialized help that it needs. 

2. Pursuing Broader IT Initiatives

Day-to-day, mundane tasks such as patching, updating, and controlling backups can all be outsourced to an MSP. While these tasks are critical, they aren't intensive tasks. They are just time-consuming. 

Meanwhile, the enterprise's in-house IT department will be freed up to do different things, such as explore initiatives for improvement, and find ways for the company to pursue additional value. 

This is also a way to make absolutely sure that critical tasks such as backups are properly completed – when managing IT maintenance is someone’s sole responsibility, it’s much rarer to slip through the cracks.

3. 24/7 Service and Support

This is one of the major managed IT services benefits. Many enterprises have people working around the clock, whether they're in a different time zone or just performing a night shift. An enterprise can't afford a service outage at 2 AM, but it may also not want to maintain an internal IT team 24/7.

MSPs are able to deliver all-hours service and support through an enterprise IT help desk, so that an enterprise is able to support employees, customers, and vendors who are in other time zones. An enterprise will not need to worry about opening up with their system down, thanks to round-the-clock monitoring.

4. Reduced Overhead

Many enterprises are switching to contract work and independent labor as much as possible, not just in IT. Why? Reduced overhead and increased flexibility. By outsourcing labor, enterprises can scale their labor to their current needs. 

By outsourcing MSP services, a business doesn't need to hunt for the best IT personnel, it doesn't need to spend time and money training new staff members or dealing with IT churn, and it only needs to pay for the services that it actually uses.

All of this saves an enterprise money. Even though SMBs are often operating on leaner budgets, large enterprises need to focus on profitability and cutting expenses as well. 

5. Better Internal Productivity

An MSP is able to achieve better response time, as a MSP’s job is solely to deliver services to its clients. While an internal IT team may be split between putting out fires and meeting deadlines, an enterprise IT help desk will be focused on resolving trouble tickets and making sure employees have support.

When employees have enough support, they can work much faster and harder, thereby improving company-wide productivity. Better internal productivity means better profitability for a business. 

6. Continual IT Improvement

MSPs can devote a significant amount of their time to new IT initiatives, like exploring new IT products and fine-tuning the company's current processes. While an enterprise may not have the time or resources to devote to this type of improvement, an MSP will be completing this research for all its clients. These new technologies will then propagate to the enterprise.

What does this mean? An enterprise will always have access to highly advanced, useful, and usable technology — without having to spend a lot of time and money researching the newest solutions.

Those are only some of the major managed IT services benefits. A managed IT service is in the business of making sure that your enterprise is well-supported. By investing in an MSP, even larger enterprises can off-load their non-revenue-generating tasks, focusing on the initiatives that will help them build profitability. 

If you think an IT help desk would be a boon for your business (of any size), contact CWPS today

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Topics: Outsourced IT Solutions, managed it services