Skype For Business or Microsoft Teams: While Is the Best VOIP Solution for Sales?

Posted by Gary Utley on February 14, 2019

Should your sales team use Skype for Business or Microsoft Teams for their internal communications? While Skype for Business has been the industry standard for many years, Microsoft Teams is a newer and well-integrated technology that is quickly gaining traction. Not only does Microsoft Teams have a number of advantages over Skype for Business, but Skype for Business may also not be around much longer.

Here are a few things you should consider when comparing Skype for Business Microsoft Teams features

Skype - A Popular Pick For VOIP Solutions

For years, Skype has been the leading solution for sales teams and many other departments. With 300 million active users, Skype is ubiquitous. It has a global reach, it is easy to use, and has a large install base. Yet despite this, Skype is shrinking. Newer technologies have replaced Skype, including Microsoft's own Microsoft Teams. 

Skype has a lot of advantages. With global adoption, most sales teams can assume that those they need to connect with already have Skype installed. Skype works on multiple platforms, making it easy to use on-the-go. Sales teams can use Skype on their desktop PCs, laptops, tablets, and smartphones. 

Further, Skype provides a complete chat service in addition to its VoIP solutions, giving team members options regarding how they want to communicate. Sales team members can either store information in group chat or initiate conference calls with each other, including video conferencing.

With Skype for Business so common, it's also extremely well-supported. Internal IT teams are skilled in troubleshooting Skype for Business -- and many infrastructures have been designed with Skype for Business in mind. Yet that doesn't mean that it is the best VoIP solution. It just means it's the most common one.

But What About Microsoft Teams?

Microsoft Teams is a new offering within the MS Office platform, providing functionality very similar to Skype for Business -- but with some notable additions. In many respects, Microsoft Teams is intended to replace Skype for Business entirely. Its core benefit lies in its integration.

Microsoft Teams is fully integrated into the Office 365 environment. Team members can trade files back and forth, write notes on documents, collaborate together, and communicate in a team-based environment. 

Further, Microsoft Teams provides easy-to-use channels that can be organized by team. Team members can choose to communicate with their entire team or one-on-one and can use text, voice, or video chat. Voice and video chats can be easily launched within the platform and support large numbers of individuals. 

Effectively, Microsoft Teams is extremely similar to Skype and has folded much of Skype's technology into it. With that in mind, many sales teams may be left wondering whether they should switch to Microsoft Teams or remain on Skype for Business.

For the most part, the answer is yes: nearly every business can benefit from switching to Microsoft Teams now. There's only one exception: when a company needs an on-premises solution. If, for security reasons, your organization needs an on-premise product, then Skype for Business is the better option. However, most sales departments benefit from a cloud-based solution, in terms of accessibility and scalability.

Why Sales Teams Should Switch From Skype to Teams

Through Microsoft Teams, sales teams can easily communicate and share files. Documents can be collaborated on in a real-time, consolidated environment, and all team members can be included in video and voice chats. Sales teams can work together effectively even if they aren't all in the same office, and it's easy to find information wherever it is by searching through the MS Office platform.

When it comes to sales, communication is absolutely the most important factor. Being able to communicate quickly and effectively will mobilize a sales team, ensuring that they can respond to events and business initiatives quickly. Furthermore, Microsoft Teams makes it easier for team members to engage in conferencing, presentations, and other important sales-related events.

However, the advanced features of Microsoft Teams aren't the only reason sales teams should switch from Skype VoIP. There's an important reason why all companies and departments should switch away from Skype VoIP: it's about to be discontinued.

Ultimately, Microsoft intends to replace Skype for Business with Microsoft Teams. Any new communication and productivity features are going to be included in Microsoft Teams rather than Skype, and Skype will soon become entirely obsolete. Organizations currently relying upon Skype for Business would do well to start their transition now, rather than waiting until the transition is forced.  

The type to get started with Microsoft Teams is now. Contact CWPS to get started.

Skype to Teams Migration Ebook

Topics: skype for business, Microsoft Teams