One of the biggest decisions you will make as a business owner is how to handle your IT support needs, as there are a number of different options. Do you hire an IT support professional to be on your payroll? Do you outsource all of your IT needs to a third party? Or do you have some combination of internal and third-party IT support?
It might seem daunting to put your business’ IT infrastructure in the hands of people you don’t know, but there are a number of benefits of having a partner for your outsourced IT needs.
The Benefits of an Outsourced IT Solution
- You can re-focus on core business objectives
If you do not currently have an IT professional on staff, that means either yourself or other employees are taking time away from core tasks to troubleshoot network or computer issues or handle installations. An IT Managed Services Provider (MSP) will take over those responsibilities, allowing your workforce to re-focus exclusively on their responsibilities.
- You can save money
Reduce your labor and overhead costs by regulating your monthly IT spend. An IT MSP, can offer you a comprehensive package of services at a fixed monthly cost. With more capital freed up, you will have greater financial resources at your disposal to funnel toward other revenue-generating business initiatives.
- Instead of one IT professional on-site, you have a team of professionals on-call
Having a single IT professional on staff often costs more than hiring an IT MSP. An IT MSP will give you access to a team of IT professionals 24x7, who make it their business to stay on top of industry trends, instead of just one person. In short, you will be spending less, but getting much more.
- Outsourced IT solutions can level the playing field for small businesses
Larger businesses have much more capital at their disposal to ensure they always have top-of-the-line technology, as well the IT personnel and infrastructure to support it. Because of this, smaller businesses can often find themselves at a disadvantage. Partnering with the right IT MSP firm can give small businesses the competitive edge they need in the marketplace.
- Move your IT focus from reactive to proactive
With a team of outsourced IT experts at your fingertips, you can move from simply fixing downed network connections and offline printers to focusing on more proactive, long-term IT objectives. Their industry expertise will enable you to implement software and hardware upgrades you may have never thought of. It’s their job to make sure your IT infrastructure is not only working, but also ready for any next steps down the road.
If you are uncertain about how much of your IT responsibility you should outsource, start by taking a small, manageable piece and assigning it to your provider. Be certain that the responsibilities are clearly defined and the deliverables are measureable. Add additional service responsibilities as you become more comfortable. The important thing is that you find the right solution for your business – and the flexibility of IT Managed Services may provide you the best option.