Advice from John Chambers, CEO at Cisco, to CIOS and the World

5018939048_80af984d2c_z.jpgCisco Executive Chairman John Chambers has offered up his experienced advice to CIOs - and all other individuals concerned with IT security. John Chambers spoke extensively regarding how businesses will need to adjust to a changing IT and security landscape. Here are a few pieces of advice he recently offered up:

"Digitization is going to change the world and every business."

Every company, John Chambers notes, is going to become a tech company. Companies of all industries depend on their IT infrastructure for their day-to-day operations. Even companies hesitant to adopt new technology will eventually be forced to do so to remain competitive. This can lead to complications in businesses that are not adequately prepared for the transition -- but it will also create opportunities for companies that are able to grow and branch out with their technical needs. 

"If you put in new technology and you don't change the process and the organization too, you won't get the outcome you want."

Technology is rapidly changing the way that businesses operate. From customer relationship management suites to data analysis and warehousing solutions, new technology has to be adopted at every level of an organization if it is to be truly effective. This means that key players need to be onboard with new technology and need to understand its value.

"Quit talking to your CEO about technology. Start talking to them about business outcomes."

CEOs are require to focus on business outcomes. No matter how innovative new technology may be, they need to be able to see the end result before they can fully commit. A managed service provider is an excellent way to keep a business focused on doing business while still achieving the best in technology

"You're judged by how you handle not only your successes but your setbacks."

A crisis of consumer faith doesn't need to occur every time there's a security breach. In fact, many companies have found that they can successfully turn a bad event into positive press by reacting swiftly, educating their clientele, and performing immediate damage control. This doesn't just apply to data breaches and security issues, but any technology related setback, such as an improperly handled upgrade or rollout.

Modern companies are growing and building in a technologically-driven world. Companies must find ways for technology to work for them, while not being inundated with the new options and responsibilities that are set before them. Managed service providers can aid companies in getting the best from technology without a significant time or money investment. They can also help organizations with little to no existing IT to adopt new technologies and stay competitive.

Get Your Free Copy

Image source: Prayitno


Why Should You Consider Cisco Telephony?

cisco telephony, cicso IPBy Jeff Porter

Cisco is virtually synonymous with data networking. So it’s makes perfect sense that they are the market leader in IP telephony, since VoIP rides the data network. This is called a converged network ‘systems approach’ and it begins with a single, resilient platform such as the Cisco Integrated Services Routers (ISR).

The Value of a Systems Approach
A systems approach begins with a Cisco ISR and combines intelligent services and weaves voice, security, routing, and application services together, so that processes become more automated and more intelligent. The results are pervasive security in the network and applications; higher QoS for data, voice, and video; increased productivity and better use of network resources. Cisco ISR offers a comprehensive, future-proofed solution that minimizes network outages and ensures access to the most business-critical applications.

Cisco's focus on integrating new infrastructure services with performance enables companies to create networks that are more intelligent, resilient, and reliable. For organizations of all sizes that need fast, secure access to today's mission-critical applications as well as a foundation for future growth, Cisco routers provide a single platform for the delivery of concurrent data, voice, and video; embed security and voice services into a single routing system.

Unique Unified Applications
The Cisco Unified Communications Manager offers unique applications and services that are tightly integrated and available as a bundle in a single user license. These applications include:

  • Mobile Connect with Single Number Reach - A single telephone number can ring up to 10 devices simultaneously and calls can transition seamlessly from device-to-device.
  • Extension Mobility - Any user can log into any IP phone and receive calls not just on their own extension number, but all features and services and even key programming are moved to that IP phone.
  • Presence - A PC or MAC software client that provides real-time user status, instant messaging, desktop phone control, directories and call logging, as well as IP softphone capability.
  • Video using any video-equipped laptop, video-equipped endpoint, or even a compatible room-based video teleconference unit, video is automatically part of any voice call.
  • Integrated Messaging - Receive voice mails as emails without impacting your email server and still enjoy a synchronized voice mailbox and message-waiting indicator.
  • Personal Communication Assistant – a user web portal to allow users to program speed calls, mobility destinations, phone keys, even a web-based voice mail interface.
  • And optional applications such as Unified Mobility mobile presence, Cisco MeetingPlace video and audio conferencing, Unified Contact Center Express (UCCX) for automatic call distribution and reporting, and more!

Wide Array of IP Phones; Soft and Hard
Cisco offers a wider variety of IP phones than any other manufacturer!

  • 6900, 7900, 8900, and 9900 series IP phones that can include video cameras, color VGA touch screens, VPN, WiFi, and Bluetooth headset connectivity
  • Cisco IP Communicator (CIPC) softphone for PC’s
  • Cisco Unified Personal Communicator (CUPC) softphone for PC’s and MAC’s
  • Cisco Mobile for iPhones and iPads
  • Cisco Jabber for Andriods
  • And introducing the brand new CISCO CIUS TABLET with docking station


Remote User Connectivity

An important part of Unified Communications is anytime/anywhere access. Cisco Adaptive Security Appliance (ASA) firewalls offer unique methods for connecting to your office network from remote locations, all of which provide secure and encrypted communications.

  • Using Cisco’s UC Phone Proxy allows a Cisco IP Phone to operate outside the office over any public Internet connection without the need for any additional equipment or hardware.
  • Virtual Private Network (VPN) software-based clients using standard IP Sec and/or Secure Socket Layer (SSL) protocols. SSL provides the added capability of VPN over any browser. There’s no need to load additional VPN software or do any special configurations.


In short, a Cisco Telephony solutions provides:

  • Everything you need for your network: With the broadest portfolio of products designed and priced for small business, we're ready to help with your technology needs - both today and tomorrow.
  • Experienced Partners such as CWPS, Inc: We understand your unique needs and design, deploy, and manage a complete solution that’s tailored to your organization’s objectives, so you can focus on your business.
  • It just works: The reliability, security and performance you expect from Cisco and CWPS.
  • Provide unparalleled services performance and investment protection!


VOIP Assessment