5 Advantages to Cloud Contact Center Software - CWPS

CloudContactCenter1.jpgA cloud-based contact center is one of the best alternatives to maintaining a live or on-premise call center. Through a cloud-based contact center, organizations can connect with their current and prospective clients with very limited overhead, paying for the call center time as a service. In this post, we examine the five biggest advantages cloud contact center software has over traditional solutions.

Why 70% of Enterprises are Forecasting Bigger Cloud Computing Budgets - CWPS

cloud-150Results of a recent Cloud computing spending forecast indicate businesses of all types and sizes are planning to spend more on Public, Private and Hybrid Cloud IT solutions. Why?

In addition to helping businesses achieve cost savings and simplified IT management, Cloud solutions offer three key advantages…