CWPS Success Story: Call Center Solution for DC-based Network for Good Adds

call center solution for network-for-goodNetwork for Good is a DC-based non-profit that makes online giving easy. It empowers its corporate and non-profit partners to advance charitable causes, and in just 12 years, over $890 million in donations for 100,000 events have been processed.

When Network for Good started exploring how to help manage their growing sales and customer service teams, they turned to CWPS for a recommendation. The ideal solution would need to integrate with Cisco Call Manager, the busy non-profit's communications platform/ call center solution.

A Comprehensive Call Center Solution

A reporting solution from Metropolis, OfficeWatch Telemanagement, was implemented to provide administrators with essential analytics on call activity, communication trends, and voice network usage. DNIS call tracking, helps identify inbound call traffic from the various 800 donor numbers and supports campaign feedback to charity partners.

“Our motto is ‘unleashing generosity.' We believe people are fundamentally generous, and if we provide the technology and opportunity, they will be pleased to donate to causes they care about. OfficeWatch helps us do that," said Steven Turner, CTO of Network for Good.

Empower your sales and customer service teams... Contact CWPS to talk about today's best communication solutions and management tools. Call: (877) 297-7472 or connect@cwps.com.

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