How Managed IT Services Can Help You Execute Your IT Strategy in 2017

53104369_s.jpgIt's a great time to begin assessing your organization's IT Strategy in 2017. Building out an IT strategy framework is a non-trivial task, and it isn't something that you just do once: it's important to keep analyzing and revising your IT strategy as more information becomes available. Managed IT services are an excellent way to ensure the proper execution of your IT strategy, reduce costs, and improve performance.

Your IT Strategy for 2017: How Managed IT Services Help

1. Auditing Your Current Infrastructure and Conducting Risk Assessments

For many businesses, an infrastructure may grow organically. And that means that eventually it may no longer be suited to the organization's current needs. An MSP will come in, audit your existing infrastructure, and identify inefficiencies that need to be removed. An MSP will also be able to conduct risk assessments regarding issues that could arise with your business -- and give you recommendations for dealing with them.

2. Reviewing Current Staff Members, Their Expertise, and Their Skill Gaps

It's important that you utilize your employees effectively. It is a very rare individual who is able to complete all tasks up to the same standards: most employees have certain areas in which they perform better. An MSP can provide a third-party, expert review, regarding your staff members and where they best fit into your organization. Not only will an MSP be able to identify any skill gaps, but they'll also be able to help you fill them. Whether you need to reorganize your staff, acquire additional staff, or train your existing staff members, an MSP will be able to create an action plan that fits into your IT strategy.

3. Aligning Your Resources With Your Desired IT Initiatives

Finally, once an MSP has been able to audit and analyze your current stack, they will be able to align these existing resources with your desired IT initiatives. This will ensure that your organization is moving together in a single direction and that all of your resources are moving towards your organization's core goals.

Altogether, one of the largest benefits of an MSP is the ability to acquire an established, experienced partner. MSPs are able to lend their expertise to you throughout all layers of your organizational strategies, to create better business outcomes and provide critical support. Whether you have a small business, mid-sized business or big business, there's a managed IT service available for you.

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What is the Difference Between Reactive and Proactive Managed IT Services?

Managed_IT_services.jpgIT services have traditionally taken a purely reactive approach. It's easy to see why: a reactive approach can seem easier and more affordable, especially to the small business owner. But a reactive approach usually isn't the best approach, either for productivity or for the company's bottom line. A business owner can invest in either reactive or proactive managed IT services to reduce their own IT burden, but there are some strong benefits to choosing a proactive approach.

The Difference Between Reactive and Proactive Managed Services

Reactive services are purely designed to resolve issues as they arise -- essentially operating as a help desk or ticketing system for a business. If a system vulnerability is reported, they patch it. If a problem occurs, they fix it. This is a traditional approach to IT, but it isn't necessarily the best approach. Reactive services are often thought to be less expensive: they aren't making improvements, after all, they are merely maintaining a system. But a reactive approach can end up consuming more IT hours and resources overall, because issues will continue to occur.

Proactive services look to find areas of improvement within a business. They will seek to improve the security of a system before vulnerabilities are discovered, and they will look to improve the overall efficiency and productivity of operations. Through this, proactive managed services don't just maintain a business -- they add value to the business. Proactive managed services are rapidly becoming more popular because of this emphasis on continual improvement. A proactive service will head-off significant IT faults and issues before they become serious problems, whereas a reactive service can only deal with serious problems after they occur.

Choosing Between Reactive and Proactive Managed Services

Reactive services may look more affordable short-term, but they are generally more expensive long-term. Decision makers will need to question whether they are looking towards the monthly costs of a managed service or the ultimate costs of a potential infrastructure failure or data breach. Proactive managed services offer more in terms of stability, by taking the initiative to improve upon the existing infrastructure.

Ultimately, proactive managed IT services will be the best choice for most organizations. Though they may have a higher sticker price compared to reactive services, they will add value to an organization and they will preemptively deal with many potentially costly issues for the business.

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Why You Should Consider CWPS' Managed Services

By Brandon Ruhe

For the most part, the typical 9-5 business days are over. You know, the days when five o’clock would roll around, you’d leave work, get home and drop your briefcase at the door until the morning. For many people this hasn’t been the case for many years. Companies have gone global, requiring them to work before or after hours to communicate with their business counterparts. Even if a company hasn’t gone global, they still feel the pressure of competition and technology has enabled us to stay connected and productive after hours.

Though most of us would rather work only eight hours a day, this is reality. To compensate, businesses should be looking for ways to reduce their idle time- time spent away from their core business processes. Other than socializing, which is a separate issue, the main cause of idle time is technology struggles. For smaller businesses with no IT department, it’s configuring and maintaining technology and taking issues into their own hands. For larger companies with an IT department it is doing everything themselves, wasting time, effort and money.

CWPS' Managed Services

Outsourcing is the answer. At CWPS, we’ve worked with companies as large as the Coast Guard and as small as a doctor’s office. We’ve been a company’s entire IT department and we’ve been simply a help and support desk available 24x7x365, whenever a customer needs us. We have saved businesses from disaster by recovering key files at a moment’s notice with our Easy Data Protection.

CWPS is available for on-site engineering support to take care of many pain-staking processes businesses have to handle with when dealing with technology. We offer firewall services so your business network is safe. CWPS can even take care of identifying what is working well and what needs attention in your business by providing a comprehensive review of your environment.

Though the business environment is competitive and constantly expanding, that doesn’t mean your IT headaches have to. For small businesses, worry and focus on key aspects of your business. With CWPS'  managed services, we take care of your technology. For business IT departments, we’re not trying to take your job, we’re just here to help out wherever needed. We’ll do our jobs, so you can do yours.

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Why Rely on Managed IT Services?

Businesses are finding that technology is moving ever faster and is outpacing tight IT budgets. With limited resources and a challenging economy, our clients are finding that fully managed or co-managed IT services enable them to meet end-user needs faster, smarter and more cost effectively.

With Turnkey IT Assist, CWPS does it all. We monitor your systems, manage virus patches and updates, provide proactive alerts and notifications of problems, and deliver remote and on-site, hands-on support when you need it – 24 x 7 x 365.

If you already have an IT team, our Co-Managed IT Assist service gives you peace of mind that you have an experienced partner on-call when unexpected challenges arise - especially when vacations, personal days and unplanned absences leave your team short-handed.

CWPS IT Assist can protect your company and user data too. Our EASY DATA PROTECTION service provides:

  • Secure, encrypted data replication to our off-site data center
  • De-duplication and compression enables quick transfer
  • Automated back-ups
  • Fast data recovery
  • Virtual recovery from the CWPS EDP cloud if an office is made inaccessible after a catastrophe

Get the reliable IT support you need, when you need it – at an affordable cost. Contact CWPS for all the details about our : (877) 297-7472 or connect@cwps.com.

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For a MSP, It’s Not a Problem, It’s An Opportunity

By Mike Barecchia

When supporting IT systems it is very easy to get into “reporting” mode when alerting the customer of issues on their system. A lot of times, IT staff will report issues that are happening with a system to the customer. While the customer would like to know about these issues, they also want to know what can be done to fix them.

As an managed service provider, presenting issues to the customer without a solution winds up looking like an excuse for not delivering on whatever deliverable is in impacted as well as not taking advantage of the opportunity to grow business.

Managed Service Provider: All About Solutions

To avoid this trap, it is helpful to train staff to provide solutions with every problem. Something as simple as having a field for “solution” on the same document used to record the issue is helpful. Repeating the message to staff in each and every meeting also helps reminds folks that each issue needs a solution. The key is to make sure that everyone on your team is thinking the same way. For a manged service proveder, the mentality should be about being a solutions provider and not just minding the shop.

Why is this so crucial? As the provider of the operations support, why wouldn’t the customer turn to you for providing the solution as well? For example, reporting a slow link between sites is certainly helpful to your customer, but reporting a slow link along with a suggestion of how to improve link quality and/or speed is what keeps a customer your customer.

It is fairly straight forward that you would be able to pitch the solution from a cost and implementation standpoint. A project plan and cost analysis is also something you want to give your customer as well. The more complete the thought, the less thinking your customer has to do and the less likely they will shop the idea. Identifying issues without a solution and plan of execution is really just giving your customer a reason to go to your competition.

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Managed IT Services: Why You Should Let Someone Else Worry About Your IT

How Managed IT Services can HelpWorried about your IT infrastructure when you have a business to run? Why not treat IT like a utility and come to the office knowing your systems will work?

CWPS and our managed IT service experts allow you to stay focused on your business while we take care of your technology…

  1. Lower your costs and improve your Operating Expenses for IT.
  2. Access the bench strength and availability of specialized IT talent.
  3. Experience a technology advantage over your competition.
  4. Initiate an ongoing IT Fitness Plan to support your business.
  5. Gain time to focus on the money making systems in your business.

CWPS monitors your IT assets, manages virus patches and updates, provides proactive alerts and notifications of problems, and delivers on-site, hands-on support. Our technical support team is only a call away whenever you need help − 24x7x365.

To get started, contact the Managed IT Services experts at CWPS at (877) 297-7472 or connect@cwps.com.