It's a great time to begin assessing your organization's IT Strategy in 2017. Building out an IT strategy framework is a non-trivial task, and it isn't something that you just do once: it's important to keep analyzing and revising your IT strategy as more information becomes available. Managed IT services are an excellent way to ensure the proper execution of your IT strategy, reduce costs, and improve performance.
IT services have traditionally taken a purely reactive approach. It's easy to see why: a reactive approach can seem easier and more affordable, especially to the small business owner. But a reactive approach usually isn't the best approach, either for productivity or for the company's bottom line. A business owner can invest in either reactive or proactive managed IT services to reduce their own IT burden, but there are some strong benefits to choosing a proactive approach.
By Brandon Ruhe
For the most part, the typical 9-5 business days are over. You know, the days when five o’clock would roll around, you’d leave work, get home and drop your briefcase at the door until the morning. For many people this hasn’t been the case for many years. Companies have gone global, requiring them to work before or after hours to communicate with their business counterparts. Even if a company hasn’t gone global, they still feel the pressure of competition and technology has enabled us to stay connected and productive after hours.
Businesses are finding that technology is moving ever faster and is outpacing tight IT budgets. With limited resources and a challenging economy, our clients are finding that fully managed or co-managed IT services enable them to meet end-user needs faster, smarter and more cost effectively.
By Mike Barecchia
When supporting IT systems it is very easy to get into “reporting” mode when alerting the customer of issues on their system. A lot of times, IT staff will report issues that are happening with a system to the customer. While the customer would like to know about these issues, they also want to know what can be done to fix them.