Why Rely on Managed IT Services?

Businesses are finding that technology is moving ever faster and is outpacing tight IT budgets. With limited resources and a challenging economy, our clients are finding that fully managed or co-managed IT services enable them to meet end-user needs faster, smarter and more cost effectively.

With Turnkey IT Assist, CWPS does it all. We monitor your systems, manage virus patches and updates, provide proactive alerts and notifications of problems, and deliver remote and on-site, hands-on support when you need it – 24 x 7 x 365.

If you already have an IT team, our Co-Managed IT Assist service gives you peace of mind that you have an experienced partner on-call when unexpected challenges arise - especially when vacations, personal days and unplanned absences leave your team short-handed.

CWPS IT Assist can protect your company and user data too. Our EASY DATA PROTECTION service provides:

  • Secure, encrypted data replication to our off-site data center
  • De-duplication and compression enables quick transfer
  • Automated back-ups
  • Fast data recovery
  • Virtual recovery from the CWPS EDP cloud if an office is made inaccessible after a catastrophe

Get the reliable IT support you need, when you need it – at an affordable cost. Contact CWPS for all the details about our : (877) 297-7472 or connect@cwps.com.

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Top Reasons for Moving to an Outsourced IT Solution

outsourced_MSPOne of the biggest decisions you will make as a business owner is how to handle your IT support needs, as there are a number of different options. Do you hire an IT support professional to be on your payroll? Do you outsource all of your IT needs to a third party? Or do you have some combination of internal and third-party IT support?

It might seem daunting to put your business’ IT infrastructure in the hands of people you don’t know, but there are a number of benefits of having a partner for your outsourced IT needs.

The Benefits of an Outsourced IT Solution

  1. You can re-focus on core business objectives
    If you do not currently have an IT professional on staff, that means either yourself or other employees are taking time away from core tasks to troubleshoot network or computer issues or handle installations. An IT Managed Services Provider (MSP) will take over those responsibilities, allowing your workforce to re-focus exclusively on their responsibilities.
  2. You can save money
    Reduce your labor and overhead costs by regulating your monthly IT spend. An IT MSP, can offer you a comprehensive package of services at a fixed monthly cost. With more capital freed up, you will have greater financial resources at your disposal to funnel toward other revenue-generating business initiatives.
  3. Instead of one IT professional on-site, you have a team of professionals on-call
    Having a single IT professional on staff often costs more than hiring an IT MSP. An IT MSP will give you access to a team of IT professionals 24x7, who make it their business to stay on top of industry trends, instead of just one person. In short, you will be spending less, but getting much more.
  4. Outsourced IT solutions can level the playing field for small businesses
    Larger businesses have much more capital at their disposal to ensure they always have top-of-the-line technology, as well the IT personnel and infrastructure to support it. Because of this, smaller businesses can often find themselves at a disadvantage. Partnering with the right IT MSP firm can give small businesses the competitive edge they need in the marketplace.
  5. Move your IT focus from reactive to proactive
    With a team of outsourced IT experts at your fingertips, you can move from simply fixing downed network connections and offline printers to focusing on more proactive, long-term IT objectives. Their industry expertise will enable you to implement software and hardware upgrades you may have never thought of. It’s their job to make sure your IT infrastructure is not only working, but also ready for any next steps down the road.

If you are uncertain about how much of your IT responsibility you should outsource, start by taking a small, manageable piece and assigning it to your provider. Be certain that the responsibilities are clearly defined and the deliverables are measureable. Add additional service responsibilities as you become more comfortable. The important thing is that you find the right solution for your business – and the flexibility of IT Managed Services may provide you the best option.

Intl Assn of Fire Chiefs Case Study

Reactive Managed Services vs Proactive Managed Services

reactive_managed_servicesManaged services providers (MSPs) offer management and support of IT network-based services, applications and equipment, allowing their clients to focus their resources less on the day-to-day operations, and more on the strategy needed to grow their company. It’s completely understandable that as a small or mid-size business owner, you’re trying to minimize your expenses and stay within your budget. One way you might try to do so is by forgoing the monthly expense of proactive managed IT services, and adopting a reactive “break/fix” philosophy. But is the reactive approach really budget friendly in the long run?

Reactive Managed Services

The reactive managed services model basically embraces the “break it/fix it” philosophy. Some businesses today continue to use the reactive model and handle IT issues as they arise.  By adopting this approach, you are managing your hardware and software needs and only call in an IT technician to fix an IT problem.   The fixing part can involve more problems such as data loss and extended downtime which can ultimately lead to lost revenue and lowered efficiency.

Though reactive services may be less costly than proactive services, you are getting far less. Instead of protecting yourself in the future, you are essentially running damage control campaign after damage control campaign. You do not stay head of issues, you merely react to them, responding to them as they happen. Even the most basic IT problem can have catastrophic consequences.

Proactive Managed Services

Proactive managed services are beyond responsive: They anticipate issues. They ring true to the fact that the earlier a problem is addressed, the easier and less costly it is to fix. These proactive services do what they can to ensure that your technology is protected on a 24/7 basis, actually preemptively handling and protecting your technology against any issues that may occur. By doing so, the proactive managed services actually avoids disruption to the business flow altogether.

Ultimately proactive managed services should include some combination of periodic audits, maintaining OS levels and patches maintaining microcode and firmware levels, and providing constant recommendations and best practice guidelines that are true and in time with trending options in the technology market.

In Conclusion

When choosing between proactive and reactive managed services, you should consider how much your business’ survival depends on your IT system and how much an IT problem will cost your business in downtime. Can you afford to put off maintenance of your system and risk a full-fledged IT fiasco? Or are you willing to pay a monthly fee to possibly keep the problem from occurring in the first place? Only you know what your budget can handle, but keep in mind that paying a monthly fee for a professional to handle your IT headaches not only minimizes productivity disruptions, it can free you to focus on doing what you do best: growing your business.

Data Recovery Assessment

Why Outsourced IT Solutions Work for Small Businesses

business-people-ITWhether you’re managing a nonprofit in Washington, D.C., a law firm in Rockville, Maryland, or local bank in Arlington, Virginia – the challenge of the current economy is the same for everyone: You need to do more with less. But how do you balance these budgetary constraints with the ever-increasing need to have a reliable, dynamic IT infrastructure in place?

You could hire an IT professional onto your staff who would be able to handle your day-to-day. They are a single person, however, who may not have the bandwidth to efficiently troubleshoot run-of-the-mill computer issues, in addition to overseeing any sort of long-term IT strategy for your business.

On the other hand, working with a managed services provider would give your organization the reactive support you need, while also giving you access to an entire team of IT professionals who would be dedicated to mapping out forward-looking network planning opportunities on your behalf.

What is IT really?

The first step toward understanding why leveraging a third-party IT service can be so beneficial for your business is changing how you view the role of IT within your organization. Modern pop culture often paints IT professionals as individuals who simply swoop in when the Internet connection is down or someone has a computer virus.

The ability to handle these on-the-spot IT problems professionally and efficiently is, of course, a critical aspect working in IT, but that is only part of the story.

If you look at larger organizations that have a well-rounded approach to their information technology needs, they’re not only focusing on putting out those small fires; they’re also looking ahead and developing long-term strategies. They’re evaluating current storage infrastructure challenges and disaster recovery options. They’re staying on top of current trends and virus news, to make sure their organization is prepared for anything that might happen in future.

In short, the role of IT isn’t just to address what’s happening today, in this moment; it’s also to look ahead to tomorrow, always asking, “What can we do better?”

How outsourced IT firms help

But if you’re a small business, you more than likely don’t have access to the capital that larger, Fortune 500 companies have to bring these information technology initiatives in-house – that’s where an outsourced IT provider can help. Instead of devoting a larger segment of your budget to hiring a single individual with limited time and resources, you can allocate a smaller amount in partnering with a managed service provider and gain access to their entire team of professionals.

That team can then not only attack those smaller-scale issues, they will also be able to focus on evaluating how you can set your business up for success in the future with the right hardware, software and storage infrastructure. In addition, depending on how you set up your contract, you may not have to worry about any additional costs required for off-hour emergencies or projects.

The result? You and your staff will be able to re-focus your energies on revenue-generating objectives, while your IT partner takes care of the rest.

And since hiring an outsourced IT firm is much more cost effective than hiring a full-time IT professional, establishing that kind of partnership is the very definition of doing so much more with a lot less.

Cost Advantages of a UCS Download

Common Myths About Outsourced IT Solutions

outsourced IT helping employeeIn this day and age, it’s virtually impossible to run a business without an IT solution in place to support critical network and technology infrastructures. So it stands to reason that one of the most important decisions you will make as a business owner is how you will handle those needs. Will you hire in-house IT, partner with a third-party IT firm, or some combination of the two?

If you’re considering an outsourced IT solution, there are benefits and risks to be considered, as with any strategy. That said, there are a number common myths surrounding how working with an external IT firm will impact your business.

Myth No. 1: Outsourced IT means a reduced quality of service

It’s time to put to bed concerns that working with an outsourced IT partner means you will be sacrificing quality to save money. In reality, managed service providers often give you 24x7 access to a full, talented team of professionals who make it their job to be on top of industry trends. Moreover, modern communication tools have made it so your remote IT team is a simple finger swipe or phone call away.

Myth No. 2: Outsourcing IT solutions will result in job loss

One of the benefits of employing a managed IT partner is that it will enable you to re-focus your efforts on revenue-generating objectives, promoting the growth of your business. In addition, the extent to which you integrate an outside partner into your IT support ecosystem is entirely up to you. While you can opt to have a managed service provider handle all of your needs, you can also opt to have them create an ongoing, collaborative working relationship with in-house staff instead.

Myth No. 3: A third-party IT partner will not be able to provide specialized solutions

For an outsourced IT firm, the success of your business is their business. To that end, their team of skilled professionals work hard to stay on top of business trends and innovative solutions that cater to a wide variety of organizations types, both large and small. They understand there is no one-size-fits-all IT solution for every company, nor should there be.

Myth No. 4: If you outsource your IT needs, it’s “all or nothing”

Third-party IT partners are who you need them to be, on your terms. Period. It’s up to you to decide how much help you need and how often. You can pick and choose the services you need, as well as the level involvement of a third party. Do you only need help with the support of a satellite office location? Sure! Are you only seeking a team of professionals to provide a streamlined back-up solution for your data? No problem!

Final thought

Integrating an outsourced IT solution into your business strategy can be a challenging transition for some. Just remember that, when leveraged correctly, a third-party IT firm can be an invaluable partner in the growth and success of your business.

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