Types of Managed IT Services: Which One Fits Your Business?

Posted by Gary Utley on April 25, 2019

What exactly is a managed IT service? Just as every company is different, managed IT services vary depending on each company's needs. Here's an overview of the different types of services that managed IT service providers (MSPs) are likely to offer, as well as the types of companies that would benefit from these services most. 

IT Administration

Small businesses may not have the resources to hire IT staff, but they probably still rely upon technology for their company's critical operations. IT administration services provide the services of a small, in-house IT department: setting up networks, troubleshooting issues, and dealing with any hardware problems. Outsourced IT administration services are usually fairly hands-on, giving a small-to-midsize business access to a third-party IT department.

If an organization's infrastructure is on-premise, IT administration services are usually local; however, more robust screen-sharing measures have made it possible for IT administration work to be completed remotely, provided no significant hardware management needs to be done.

Managed Cloud Services

Likely one of the most popular managed IT services today, managed cloud service providers handle the implementation and management of a cloud-based service or platform like Microsoft Teams or Microsoft Office 365. At the start, cloud services will set up the cloud-based solution, make sure credentials are in order, and complete data transfers and training.

Continued managed cloud services will also include things like ongoing training, upgrades, management, maintenance, and troubleshooting. Many organizations now rely primarily upon their cloud infrastructure, and managed cloud services off-load all the management and maintenance of these cloud-based solutions to an MSP.

Help Desk

When people think about troubleshooting and internal IT departments, they're usually thinking about a help desk solution. Medium-sized businesses that want to help their own internal IT team remain focused on growth will often outsource their help desk. An IT help desk will provide maintenance and troubleshooting for an organization, putting out fires and completing basic, automated tasks while the internal IT department focuses on revenue-generation and innovation.

Help desk solutions make it easier for organizations to function day-to-day, as their IT department doesn't need to focus on emergencies and disruptions. It also makes it easier for employees to get work done, as they can acquire on-demand assistance for any of their inquiries. 

Data Backup

Data backup solutions safeguard your data by ensuring that it's backed up and secured. Many companies can go through significant downtime and disruption if their data is lost or compromised. A data backup solution is typically used in conjunction with other cloud backup services as a second line of defense. If data backups are taken appropriately, then malicious attacks such as ransomware are not effective, as data can just be restored as needed.

A disaster can strike at any time, and many businesses today rely upon their data for their core business operations. Having this data backed up protects an organization from accidentally losing important data, or from losing data due to the malicious actions of an attacker.

On-Site Staff

Larger, enterprise-level businesses may need an extra set of hands, which they can acquire through on-site staff via managed IT services. An organization does not need to hire staff members directly, but instead is able to acquire them on demand, consulting with specialists for critical business decisions or acquiring additional staff for periods of transition and growth.

Even enterprise-level organizations may find it prohibitively costly to permanently increase the size of their IT staff, or may simply have temporary need for additional staff members and specialists. On-site staffing can help, providing an organization with the on-demand resources it needs to complete specific projects, without requiring that the organization permanently scale.

Key Takeaways

The above types of managed IT service are all options that an MSP provides. Many MSPs provide a blend of these services, such as offering help desk solutions and on-site staff, or managed cloud solutions and IT administration and support. Most businesses are going to need a variety of these services, and integrating these services into a complete package is part of what expert, managed IT service providers offer.

You may not always know exactly which services your organization needs until an audit of your existing infrastructure is completed. Working with an MSP can help: An MSP will go through an onboarding process to identify your organization's needs and the solutions that will work best for you. 

At CWPS, we think we could be a perfect fit for your business. Contact us today to start our journey together.

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Topics: managed it services