Canva - Three Yellow and Red Tower Cranes Under Clear Blue Sky

 

 

LET CWPS TAKE CARE OF YOUR PAIN POINTS

Building

Multiple Job

Locations

Your team is spread out across multiple sites and locations and need mobility solutions that allow for 24x7 access to their tools and resources on multiple devices. CWPS can help you enable a mobile workforce while maintaining control of your corporate data and securing your network.

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Staff and Vendor

Changes

Each job is unique and requires different talent to get the job done. With frequently changing staff and the numbers of users on site, your team needs support and collaboration tools that makes teamwork easy. Our voice solutions can help you communicate with ease through chat, video, calls and meetings.

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Eliminate

Down Time 

Complete contracts on time with a reliable network and toolset. Ensure Project managers, Supervisors, Superintendents and Engineers have a maintained and modern network that they can rely on.  With a 24/7/365 service desk, we have a robust operational framework that can solve even the  most difficult to fix problems.

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Dedicated

Support

Construction teams need the ability to access files from any job site or remote location while securing sensitive company information. CWPS can help you protect and authenticate access to organizational documents and applications with a multi-layer protection implementation that begins at every sign in.

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Schedule Consultation

 

Canva - 2 Man on Construction Site during Daytime

 

CWPS MANAGED SERVICES


BUSINESS

Around the clock monitoring and live-answer service desk 24x7x365 days a year.

 


SERVICE DESK

Mulit-tiered service desk operation located in Chantilly, Virginia.

 

ALERTS

Defining the alerts for typical alarm conditions found in your IT environment.

 

NOTIFICATIONS

Provide instant notifications of problems or changes in your IT environment.

 

NOC SERVICES

Proactive monitoring and remediation of server, workstation and network issues.

 

SCHEDULED VISITS

Visit your office to perform maintenance, work checklists, and small projects.

 

 


WHAT IS DIFFERENT ABOUT CWPS IT MANAGED SERVICES?

The Customer Success Journey doesn’t end with getting a customer up and running on our platform – it’s only just beginning. CWPS starts by taking the time to completely understand the path of the customer, including staff and role correspondence, as well as business challenges they face along the way. The more we understand about our customers, the more exceptional customer service we can provide. 
 

 

ONBOARDING

Onboarding- The Customer Journey
A proper onboarding involves an alignment of our services with the deep understanding of the customer requirements and expectations to deliver the desired outcome.

 

 

IT FITNESS

The Customer Journey- STEP 2 IT FITNESS

CWPS's IT Fitness Assessment evaluates the current state of your IT environment against over 100 best practices and checklist items across a dozen IT subsystems. 

SERVICE DESK

An Extension of Your Team
CWPS's Service Desk is an extension of your team and a full-service support hub for your organization's communication, IT and service needs. Our service agents provide clients with 24/7/365 monitoring of core infrastructure and end user devices and services.

CUSTOMER SUCCESS

VLOG- Customer Success

Customer Success is the union between the promise of our service delivery performance and your desired business outcomes. CWPS's Customer Success Team is the key to delivering upon the expectations established with your CWPS Account Executive. 

 

   

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Set Up A Free Consultation Now!

Give us a call at 703.263.9539 ext. 2