Customer Success is the union between the promise of our service delivery performance and your desired business outcomes. CWPS's Customer Success Team is the key to delivering upon the expectations established with your CWPS Account Executive. Customer Success will provide a prescriptive customer engagement throughout the lifecycle of our business relationship.
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Onboarding- The Customer Journey
Onboarding is much more than getting a customer up and running on our platform. It’s about us helping the customer establish the basis of the full value of our solution.
IT Fitness- The Customer Journey
Step 2 in the Customer Journey consists of CWPS's IT Fitness Assessment. This assessment evaluates the current state of your IT environment against over 100 best practices and checklist items across a dozen IT subsystems.