Chantilly, VA -- CWPS, a leading managed IT services and cloud technology provider, and Interactive Intelligence, an award-winning leader in software and communication technology, are announcing a new partnership for the benefit of their business clientele.
Through this strategic partnership, CWPS will be delivering an integrated product suite designed to provide next-generation cloud communications and collaboration technology to their valued customers. CWPS PureCloud Assist pairs the innovative, high-performance technology of Interactive Intelligence with the state-of-the-art installation, integration, management, and monitoring services of CWPS, leveraging the power of both industry leaders. Available in multiple packages designed to suit any business, CWPS PureCloud Assist will provide an all-in-one customer engagement solution suitable for businesses of all sizes and industries.
Advanced features, fast deployment, and an elastic infrastructure powered through Amazon Web Services will all be available through the new CWPS PureCloud Assist solution. With multiple tiers of service, the platform can be easily tailored to any organization's needs. The PureCloud Enablement package includes assistance with user configuration, data connectors, core telephony infrastructure, and basic inbound ACD. Customers will be able to use and expand PureCloud across their organization, typically in less than 4 weeks with emphasis on repeatable, prescriptive, and out-of-the-box delivery methodology. For on-going support, CWPS is also standing up a Subscription package that includes 24/7 Service Desk support, adoption planning, user acceptance testing, on-going training, and more.
Customers First — For more than 30 years our business has been fueled by the expert, full-service care we provide to each of our customers. The CWPS success story is written every day by over 150 dedicated professionals who continue to build on our record of single-source solutions, aggressive pricing, and delighted customers.
Proven Performance — Our focus on serving customers has convinced the IT industry’s leaders to partner with us and support our certified sales, installation and support teams. Our partners’ commitment is further demonstrated by their accreditations and recognition of our superior performance in the Washington region.
Lasting Relationships — We support thousands of businesses, non-profits, and public sector customers. Top names in business and the public sector turn to CWPS for their end-to-end information technology needs. We take great pride in their appreciative testimonials and continued loyalty.
About Interactive Intelligence
Innovation — As a consistent driving force behind the development of new customer engagement, communications and collaboration technologies, including more than 100 patent applications to date, Interactive Intelligence’s first-to-market approach has made it a leading innovator.
Experience — With 20-plus years of experience developing customer engagement and UC&C solutions, and backed by more than 6,000 global customer deployments, Interactive Intelligence brings the global capacity and maturity required to satisfy the most diverse enterprise requirements, including those of the largest multi-national organizations.
Value — Interactive Intelligence helps organizations of all types and sizes improve service, reduce costs and deliver successful business outcomes through its innovative cloud platform designed as a set of microservices running atop Amazon Web Services delivering customer engagement, communications and collaboration functionality.