Enterprise IT Managed Services Solution

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ENTERPRISE IT MANAGED SERVICES AS A SOLUTION?

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Talent Management

You want to keep your IT department strategic. Whether it's special projects or looking at applications, they need time to get away from the run-rate IT service components that help task the infrastructure management network.


 

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Tools

We provide robust Enterprise Class Tools that can almost always save mid-market clients money and provide a better business outcome. Whether it's dashboard monitoring and alerting or reporting, we have expert capabilities in those areas.
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Discrete Services

Whether it's patch management or SOP related services, customers come to us with very discrete needs. With a 24/7/365 service desk, we have a robust operational framework that can solve even the  most difficult to fix problems.
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Objective Advisor

Our team can provide a unique look on the digital world and help our customers see around the corner as they're doing budget planning and strategy in a way that that many other companies can't.

 

  

 

CWPS Enterprise IT Solutions

 


BUSINESS

Around the clock monitoring and live-answer service desk 24x7x365 days a year.

 


SERVICE DESK

Mulit-tiered service desk operation located in Chantilly, Virginia.

 

ALERTS

Defining the alerts for typical alarm conditions found in your IT environment.

 

NOTIFICATIONS

Provide instant notifications of problems or changes in your IT environment.

 

NOC SERVICES

Proactive monitoring and remediation of server, workstation and network issues.

 

SCHEDULED VISITS

Visit your office to perform maintenance, work checklists, and small projects.

 

 


WHAT IS DIFFERENT ABOUT CWPS IT MANAGED SERVICES?

The Customer Success Journey doesn’t end with getting a customer up and running on our platform – it’s only just beginning. CWPS starts by taking the time to completely understand the path of the customer, including staff and role correspondence, as well as business challenges they face along the way. The more we understand about our customers, the more exceptional customer service we can provide. 
 

 

ONBOARDING

Onboarding- The Customer Journey
A proper onboarding involves an alignment of our services with the deep understanding of the customer requirements and expectations to deliver the desired outcome.

 

 

IT FITNESS

The Customer Journey- STEP 2 IT FITNESS

CWPS's IT Fitness Assessment evaluates the current state of your IT environment against over 100 best practices and checklist items across a dozen IT subsystems. 

SERVICE DESK

An Extension of Your Team
CWPS's Service Desk is an extension of your team and a full-service support hub for your organization's communication, IT and service needs. Our service agents provide clients with 24/7/365 monitoring of core infrastructure and end user devices and services.

CUSTOMER SUCCESS

VLOG- Customer Success

Customer Success is the union between the promise of our service delivery performance and your desired business outcomes. CWPS's Customer Success Team is the key to delivering upon the expectations established with your CWPS Account Executive. 

 

   

How Managed IT Solutions Save Enterprises Time

 

Set Up A Free Consultation Now!

Give us a call at 703.263.9539 ext. 2