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LET CWPS TAKE CARE OF YOUR PAIN POINTS

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HIPAA Compliance

Healthcare provider’s servers host gigabytes upon gigabytes of personally identifying patient data. Being in compliance with HIPAA and other patient privacy regulations is critical, and healthcare companies with out-of-date hardware can be at risk of violating that compliance.

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Telemedicine

As telemedicine grows, clinics are more reliant upon IT services and need a solid infrastructure to provide these services to clients. Medical providers can use new software platforms to offer these services to their remote patients, and in so doing, can expand their patient base. 

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Data Services

Medical practitioners will generate a significant amount of data and it can be challenging to store this data in a accessible and secure way. With CWPS, medical practitioners can build a usable, stable, and secure database of their patients, and store the data in an easily managed way.

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Security

Medical practitioners are going to need to keep their data available, often in the cloud, while also ensuring that it remains secure. Data will need to be properly categorized and regularly archived to remain usable, as well as backed up — otherwise, the clinic could be vulnerable to data loss and corruption.

 

 

 

 

 

CWPS MANAGED SERVICES


BUSINESS

Around the clock monitoring and live-answer service desk 24x7x365 days a year.

 


SERVICE DESK

Mulit-tiered service desk operation located in Chantilly, Virginia.

 

ALERTS

Defining the alerts for typical alarm conditions found in your IT environment.

 

NOTIFICATIONS

Provide instant notifications of problems or changes in your IT environment.

 

NOC SERVICES

Proactive monitoring and remediation of server, workstation and network issues.

 

SCHEDULED VISITS

Visit your office to perform maintenance, work checklists, and small projects.

 

 


WHAT IS DIFFERENT ABOUT CWPS IT MANAGED SERVICES?

The Customer Success Journey doesn’t end with getting a customer up and running on our platform – it’s only just beginning. CWPS starts by taking the time to completely understand the path of the customer, including staff and role correspondence, as well as business challenges they face along the way. The more we understand about our customers, the more exceptional customer service we can provide. 
 

 

ONBOARDING

Onboarding- The Customer Journey
A proper onboarding involves an alignment of our services with the deep understanding of the customer requirements and expectations to deliver the desired outcome.

 

 

IT FITNESS

The Customer Journey- STEP 2 IT FITNESS

CWPS's IT Fitness Assessment evaluates the current state of your IT environment against over 100 best practices and checklist items across a dozen IT subsystems. 

SERVICE DESK

An Extension of Your Team
CWPS's Service Desk is an extension of your team and a full-service support hub for your organization's communication, IT and service needs. Our service agents provide clients with 24/7/365 monitoring of core infrastructure and end user devices and services.

CUSTOMER SUCCESS

VLOG- Customer Success

Customer Success is the union between the promise of our service delivery performance and your desired business outcomes. CWPS's Customer Success Team is the key to delivering upon the expectations established with your CWPS Account Executive. 

 

   

 

Schedule Consultation

 

 

Set Up A Free Consultation Now!

Give us a call at 703.263.9539 ext. 2