AdobeStock_243327126

 

INDUSTRIES WE SERVE

While we specialize in providing Managed IT Support services for the following verticals markets, we work with a wide variety of clients across most industries.

 

Untitled design (3)-2

Construction

In the construction industry, time is money and that means you don’t have time to waste.At CWPS, we understand your pain points and the technology needs of your team.Project Managers, Superintendents and Engineers need secure access to their tools from multiple locations and a reliable network that works no matter the job site.

Learn More

Untitled design (9)-1

Healthcare

Healthcare professionals have enough to worry about without also having to be tech experts. Managed IT services can help any medical providers, large or small, focus on healing patients rather than patching servers. Healthcare as an industry has plenty of IT needs where an MSP can step in. At CWPS, we understand your pain points and the technology needs of your team.

Learn More

Untitled design (10)-1

Non-Profits

Nonprofits face several challenges but their digital environment shouldn’t be one of those. We help nonprofits experience managed collaboration, mobility and security solutions that fit their budget, timeline and needs.


Learn More

 



AdobeStock_271304167

CWPS MANAGED SERVICES


BUSINESS

Around the clock monitoring and live-answer service desk 24x7x365 days a year.

 


SERVICE DESK

Mulit-tiered service desk operation located in Chantilly, Virginia.

 

ALERTS

Defining the alerts for typical alarm conditions found in your IT environment.

 

NOTIFICATIONS

Provide instant notifications of problems or changes in your IT environment.

 

NOC SERVICES

Proactive monitoring and remediation of server, workstation and network issues.

 

SCHEDULED VISITS

Visit your office to perform maintenance, work checklists, and small projects.

 

 


WHAT IS DIFFERENT ABOUT CWPS IT MANAGED SERVICES?

The Customer Success Journey doesn’t end with getting a customer up and running on our platform – it’s only just beginning. CWPS starts by taking the time to completely understand the path of the customer, including staff and role correspondence, as well as business challenges they face along the way. The more we understand about our customers, the more exceptional customer service we can provide. 
 

 

ONBOARDING

Onboarding- The Customer Journey
A proper onboarding involves an alignment of our services with the deep understanding of the customer requirements and expectations to deliver the desired outcome.

 

 

IT FITNESS

The Customer Journey- STEP 2 IT FITNESS

CWPS's IT Fitness Assessment evaluates the current state of your IT environment against over 100 best practices and checklist items across a dozen IT subsystems. 

SERVICE DESK

An Extension of Your Team
CWPS's Service Desk is an extension of your team and a full-service support hub for your organization's communication, IT and service needs. Our service agents provide clients with 24/7/365 monitoring of core infrastructure and end user devices and services.

CUSTOMER SUCCESS

VLOG- Customer Success

Customer Success is the union between the promise of our service delivery performance and your desired business outcomes. CWPS's Customer Success Team is the key to delivering upon the expectations established with your CWPS Account Executive. 

 

   

Schedule Consultation

 

 

Set Up A Free Consultation Now!

Give us a call at 703.263.9539 ext. 2