Network Engineer II-Service Desk Support - Chantilly, VA

Job Description

Network Engineer II- Chantilly Virginia

The Network Engineer II is primarily responsible for working on a team at the CWPS Service Desk at our HQ location in Chantilly, VA. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. Our engineers are responsible for maintaining user uptime and improving their experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service.

Essential Duties and Responsibilities:

  • Handle tickets reported by users
  • Monitor network equipment such as firewalls, switches, and WAPs
  • Supporting and troubleshooting Cisco routing and switching equipment as well as other components of LAN and WAN networks
  • Responsible for maintaining and upgrading network infrastructure
  • Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor
  • Ensure network security by maintaining proper network access control, evaluation; maintaining documentation
  • Work with monitoring tools to diagnose via logs and investigate failures or errors in network traffic as well as other issues within the NOC
  • Evaluate environment for process improvement and make recommendations
  • Collaborate and communicate with other team members to provide good service and issue resolution

Minimum Experience and Other Required Experience:

  • At least 3 years of Network experience
  • Experience with supporting and troubleshooting of the below technologies: 
    • Firm understanding of TCP/IP. Core networking fundamentals mastery.
    • Basic understanding of routing protocols
    • Basic understanding wireless LAN technologies
    • Intermediate understanding of Cisco ASA, ISR routers, catalyst/nexus switching, and WLAN
    • Basic understanding of various WAN connectivity options and design (Metro-E, MPLS, P2P, SDWAN)
    • Intermediate understanding of IPSEC VPN configurations
  • Experience with Meraki switching, wireless, and security appliance a plus
  • Experience with skype for business, Cisco UC, Multi-vendor route, switch, wlan-security preferred

 Education and Certification:

  • Bachelor’s degree or equivalent work experience
  • Preferred certifications:  CCNA, CCNP

 Additionally, an ideal candidate will possess:

  • Strong consulting and communication skills
  • Confidence and experience in front of clients
  • Strong ability to work in a team-based environment
  • Ability to be a self-starter and possess good time management skills

CWPS is an equal opportunity corporation and does not discriminate on the basis of race, color, sex, national origin, religion, age, disability or veteran status in admission or access to, or treatment or employment in, its programs and activities.

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