NOC Engineer - Chantilly, VA

System/Network Support Engineer I (NOC) - Chantilly Virginia

The Network Operations Engineer is primarily responsible for working on a team at the CWPS Service Desk at our HQ location in Chantilly, VA. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies, management, and maintenance processes. This position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service.

Essential Duties and Responsibilities:

  • Monitor, analyze, and resolve network and system issues
  • Provide comprehensive technical support services to clients
  • Basic understanding of network monitoring concepts and management tools
  • General knowledge of network topology and standards
  • Continue to improve technical knowledge through on-going training and certifications
  • Experience supporting PC hardware and software
  • Basic domain functionality experience with Active Directory functionalities, Group Policy, DNS, and DHCP
  • Ability to assess, prioritize, respond, and escalate issues accordingly
  • Follow documented procedures to record issue resolution to ensure client satisfaction
  • Understand and work within established Service Level Agreements (SLA) to ensure timely response
  • Provide high quality customer service and network related technical support with an emphasis on issue resolution and quality
  • Troubleshooting issues in switches, routers, firewalls, and wireless solutions
  • Basic level experience in managing virtualized platforms such as VMWare, AWS, Azure, and Citrix
  • Must be comfortable with and troubleshooting Cisco network operation systems including IOS, ASA, and Wireless
  • Continue to improve technical knowledge through on-going training and certifications

Minimum Experience and Other required experience

  • Minimum 1 year IT support, monitoring, troubleshooting, analyzing experience with windows system or network support environment
  • Previous experience in a fast-paced consulting or MSP environment a plus

CWPS is an equal opportunity corporation and does not discriminate on the basis of race, color, sex, national origin, religion, age, disability or veteran status in admission or access to, or treatment or employment in, its programs and activities.

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