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LET CWPS TAKE CARE OF YOUR PAIN POINTS

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Funding

Budgets are tight for nonprofits, but relying on old software can decrease productivity, efficiency and make your digital environment vulnerable to cyberattacks. Our team can help you modernize your digital environments while cutting costs in the cloud.

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Remote Work

Your team is spread out across multiple locations and need mobility solutions that allow for 24x7 access to their tools and resources on multiple devices. CWPS can help you enable a mobile workforce while maintaining control of your data and securing your network.

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Staffing 

Our devoted team of managed IT service engineers, technicians, and support specialists act as an extension of your team and provide you all the advantages of IT service and support while sparing you the high costs of managing your IT in-house.

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Security

Nonprofits need secure access to sensitive information. CWPS can help you protect and authenticate access to organizational documents and applications with a multi-layer protection implementation that begins at every sign in.

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CWPS MANAGED SERVICES


BUSINESS

Around the clock monitoring and live-answer service desk 24x7x365 days a year.

 


SERVICE DESK

Mulit-tiered service desk operation located in Chantilly, Virginia.

 

ALERTS

Defining the alerts for typical alarm conditions found in your IT environment.

 

NOTIFICATIONS

Provide instant notifications of problems or changes in your IT environment.

 

NOC SERVICES

Proactive monitoring and remediation of server, workstation and network issues.

 

SCHEDULED VISITS

Visit your office to perform maintenance, work checklists, and small projects.

 

 


WHAT IS DIFFERENT ABOUT CWPS IT MANAGED SERVICES?

The Customer Success Journey doesn’t end with getting a customer up and running on our platform – it’s only just beginning. CWPS starts by taking the time to completely understand the path of the customer, including staff and role correspondence, as well as business challenges they face along the way. The more we understand about our customers, the more exceptional customer service we can provide. 
 

 

ONBOARDING

Onboarding- The Customer Journey
A proper onboarding involves an alignment of our services with the deep understanding of the customer requirements and expectations to deliver the desired outcome.

 

 

IT FITNESS

The Customer Journey- STEP 2 IT FITNESS

CWPS's IT Fitness Assessment evaluates the current state of your IT environment against over 100 best practices and checklist items across a dozen IT subsystems. 

SERVICE DESK

An Extension of Your Team
CWPS's Service Desk is an extension of your team and a full-service support hub for your organization's communication, IT and service needs. Our service agents provide clients with 24/7/365 monitoring of core infrastructure and end user devices and services.

CUSTOMER SUCCESS

VLOG- Customer Success

Customer Success is the union between the promise of our service delivery performance and your desired business outcomes. CWPS's Customer Success Team is the key to delivering upon the expectations established with your CWPS Account Executive. 

 

   

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Set Up A Free Consultation Now!

Give us a call at 703.263.9539 ext. 2