CWPS Cloud Assist 365 Customer Success

The Union of Service Delivery and Business Outcomes

Customer Success is the key to delivering the business outcomes you expect out of the support engagement. Customer Success will provide a prescriptive customer engagement throughout the lifecycle of our business relationship.

CWPS Customer Success Support

Intro

A Customer Success Coordinator is assigned to your organization from Day 1 of the engagement and for the lifecycle of the relationship.

Reporting

Provide daily "Cup of Coffee" reporting of help desk, infrastructure and desktop performance through data driven IT BI tools, dashboards, KPI's, etc.

Business Review

A Organize and deliver the Quarterly Business Review to discuss past performance, adoption of services, project status, budgets, strategic direction and more.

Escalation Service

Provide escalation services to include service desk escalation, on-site dispatch, expedited project delivery, on-going training services, etc.

Training

Enablement of your personalized training portal designed to help you maximize your investments with CWPS and our partners.

Why choose CWPS as your Cloud Customer Success Provider?

Microsoft Tier 1 Cloud Solutions Provider

CWPS is a certified Tier 1 Microsoft CSP partner offering our clients a single source for purchasing, billing, deploying, managing and supporting Microsoft Cloud Solutions.

CWPS Cloud Assist 365 24/7 Service Desk

CWPS is your first point of contact to handle incidents, problems, adds, changes and questions concerning your Microsoft Office 365 and Microsoft Azure environments.

Microsoft Advanced Support Escalation

CWPS has a direct connection to Microsoft Support for cloud consulting, roadmapping, adoption and support with response times for critical issues of less than 1-hour.

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Cloud Assist Academy

A cloud-based training platform that accelerates learning and improves employee proficiency on Microsoft Office 365 applications.

Increase your team's knowledge of the tools they use every day. With Cloud Assist Academy, end users will gain extensive insight of Office 365 applications, develop skills to elevate their work and provide management level insight for future training.

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Benefits:

  • Productivity: Improve productivity and collaboration with the familiar Office applications you use every day.
  • Anywhere, Anytime, Any Device: Access for mobile users without compromising security or privacy requirements.
  • Advanced Security: Keep sensitive business data safe by customizing security and privacy controls in the trusted Microsoft cloud.