A Customer Success Coordinator is assigned to your organization from Day 1 of the engagement and for the lifecycle of the relationship.
Provide daily "Cup of Coffee" reporting of help desk, infrastructure and desktop performance through data driven IT BI tools, dashboards, KPI's, etc.
A Organize and deliver the Quarterly Business Review to discuss past performance, adoption of services, project status, budgets, strategic direction and more.
Provide escalation services to include service desk escalation, on-site dispatch, expedited project delivery, on-going training services, etc.
Enablement of your personalized training portal designed to help you maximize your investments with CWPS and our partners.
CWPS is a certified Tier 1 Microsoft CSP partner offering our clients a single source for purchasing, billing, deploying, managing and supporting Microsoft Cloud Solutions.
CWPS is your first point of contact to handle incidents, problems, adds, changes and questions concerning your Microsoft Office 365 and Microsoft Azure environments.
CWPS has a direct connection to Microsoft Support for cloud consulting, roadmapping, adoption and support with response times for critical issues of less than 1-hour.
A cloud-based training platform that accelerates learning and improves employee proficiency on Microsoft Office 365 applications.