CWPS Cloud Assist 365 Customer Success

The Union of Service Delivery and Business Outcomes

Customer Success is the key to delivering the business outcomes you expect out of the support engagement. Customer Success will provide a prescriptive customer engagement throughout the lifecycle of our business relationship.

CWPS Customer Success Support

Intro

A Customer Success Coordinator is assigned to your organization from Day 1 of the engagement and for the lifecycle of the relationship.

Reporting

Provide daily "Cup of Coffee" reporting of help desk, infrastructure and desktop performance through data driven IT BI tools, dashboards, KPI's, etc.

Business Review

A Organize and deliver the Quarterly Business Review to discuss past performance, adoption of services, project status, budgets, strategic direction and more.

Escalation Service

Provide escalation services to include service desk escalation, on-site dispatch, expedited project delivery, on-going training services, etc.

Training

Enablement of your personalized training portal designed to help you maximize your investments with CWPS and our partners.

Why choose CWPS Cloud Customer Success Service?

Microsoft Tier 1 Cloud Solutions Provider

CWPS is a certified Tier 1 Microsoft CSP partner offering our clients a single source for purchasing, billing, deploying, managing and supporting Microsoft Cloud Solutions.

CWPS Cloud Assist 365 24/7 Service Desk

CWPS is your first point of contact to handle incidents, problems, adds, changes and questions concerning your Microsoft Office 365 and Microsoft Azure environments.

Microsoft Advanced Support Escalation

CWPS has a direct connection to Microsoft Support for cloud consulting, roadmapping, adoption and support with response times for critical issues of less than 1-hour.

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Dark Web Security

Monitoring of Your Information 
on the Dark Web

Using a proprietary technology, Dark WebPlus vigilantly searches the most secretive corners of the Internet to find compromised credentials associated with your company, contractors, and other personnel and notifies you immediately when these critical assets are compromised before they are used for identity theft, data breaches or other crimes.

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Benefits:

  • PrePare: The more information you collect, the more valuable it becomes. Extensive logging and reporting capabilities allow us to track and triage incidents and create effective policies and procedures to minimize risk in the future.
  • Predict: It’s not enough to simply be ready, you need to be ahead. The platform allows us to see industry patterns long before they become trends and offers the intelligence to keep you, your employees, and consultants more protected. Improve productivity and collaboration with the familiar Office applications you use every day.
  • Prevent: Attacks on networks may be inevitable, but they don’t have to be destructive. Proactive monitoring of stolen and compromised data alerts us when a threat is detected so we can respond immediately. Access for mobile users without compromising security or privacy requirements.