SERVICE DESK

Where Your Organization is Supported 24/7/365

SERVICE DESK

CWPS's Service Desk is an extension of your team and a full-service support hub for your organization's communication, IT and service needs. Over 30 CWPS service agents provide clients with 24/7/365 monitoring of core infrastructure and end user devices and services. Services include support for AWS and Azure, Microsoft Office 365, Collaboration/Unified Communications, Cyber Security and more through our state of the art service center, located in Chantilly, VA. 


Deliverables

  • Successful knowledge transfer of your organization's IT environment from Fitness Team to your dedicated CWPS Service Desk Team.
  • Proactive monitoring of core infrastructure and applications critical to performance and security using CWPS's Surveillant powered by LogicMonitor.
  • Proactive monitoring of servers, workstations, Windows events and applications using CWPS's Management System powered by Kaseya.
  • Autotask, a professional services automation tool, is used for incident and service request, project, SLA, asset and configuration item management. 
  • Specially designed programs to support Amazon Web Services, Microsoft Azure, Microsoft Office 365, Cyber Solutions and more.

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