Systems Support Engineer II - Vienna, VA

Job Description

System Support Engineer Tier II-  Vienna, Virginia

The Systems Support Engineer II is primarily responsible for working at our client site out of Silver Spring, Maryland. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service.

Essential Duties and Responsibilities:

  • Experience with administrating and maintaining Windows Server 2008 and above
  • High level knowledge of supporting/managing desktop operating systems
  • Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues
  • Basic virtualization Administration which may include rebooting virtual machines, resource allocation, basic architecture knowledge
  • Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP
  • Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels
  • Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec)
  • Intermediate knowledge of Backup Solutions
  • Intermediate knowledge of troubleshooting common remote solutions such as RDP and Citrix
  • Basic understanding of core network components
  • Maintaining standards and documentation on an ongoing basis as products and technologies evolve
  • Preferred experience in a fast-paced consulting or MSP environment

Education and Certifications

  • At least 3 years of IT experience
  • Bachelor’s degree or equivalent work experience
  • Preferred certifications: CompTIA A+, MCSA or other Microsoft Certifications

Additionally, the ideal candidate will possess:

  • Strong consulting and communication skills
  • Confidence and experience in front of clients
  • Strong ability to work in a team-based environment
  • Ability to be a self-starter and possess good time management skills

CWPS is an equal opportunity corporation and does not discriminate on the basis of race, color, sex, national origin, religion, age, disability or veteran status in admission or access to, or treatment or employment in, its programs and activities.


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