In this video, we spoke with Customer Success Manager, Isabelle Ahearn, about our clients Customer Success Journey. CWPS starts by taking the time to completely understand the path of the customer, including staff and role correspondence, as well as, the business challenges they face along the way. The more we understand about our customers, the more exceptional customer service we can provide.
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Onboarding- The Customer Journey
Onboarding is much more than getting a customer up and running on our platform. It’s about us helping the customer establish the basis of the full value of our solution.
IT Fitness- The Customer Journey
Step 2 in the Customer Journey consists of CWPS's IT Fitness Assessment. This assessment evaluates the current state of your IT environment against over 100 best practices and checklist items across a dozen IT subsystems.